Human Resources in Call Centre Industry

06 Mar 2018

20 (7,745 )

In today's world the biggest challenges for any organisation to manage its human resource. Mathis (2008) India is the second best economy in the world (after china) for its growth rate (Nassimbeni and Sartor, 2008). In fact India's GDP at 9.4 Per cent was the second fastest growing GDP after china in 2007 - 08. As per Reserve bank of India (RBI). The Researcher Specifically ...

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Effects of Supply Chain and Logistics on Performance

06 Mar 2018

26 (10,003 )

INTRODUCTION In this particular chapter, information is presented with the aim of providing a background in with regards to the topic on hand. This topic will include several aspects; background of the study, research problem, the aim and objectives of the study, hypothesis, problems and limitations of the study and definition of terms. Background of the study is the general introduction to supply chain and ...

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Corporate Social Responsibility in Developing Countries

06 Mar 2018

36 (14,068 )

Corporate Social Responsibility in developing countries such as India - using Tata Nano as a case study 1. Introduction A company's main business objective is maximisation of shareholder's wealth by means of achieving higher profit. Business managers are entrusted with shareholders money so that they could run the company efficiently and profitably. According to Sloan (1964) “the strategic aim of a business is to earn a ...

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Human Resource Development at Pizza Hut

06 Mar 2018

46 (18,158 )

Human resource development ABSTRACT Human resource development is one of the most important factors affecting organisational productivity and profitability because well-trained and developed personnel will ensure long-term organisational success. Thus, effective development of human capital should help organisations to maintain a competitive advantage. However, fulfilling competitive success through manpower requires that organisations are willing to adapt traditional behaviours and group dynamics. The pressures of global ...

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Effect of Human Resources on Global Expansion of MNCs

06 Mar 2018

20 (7,991 )

MBA Literature review The Relevance of Innovative Human Resource Programs to Facilitate Global Expansion of Multinational Companies (MNC's) from the UK. 2. Introduction The activities of multinational companies (MNCs) are at the heart of Britain's internationally open and global economy. This global economy has emerged as companies all over the world are joining forces through alliances, mergers, joint ventures, acquisitions, and the like, thus creating the ...

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Consumer Influences and Behaviour: UK Banking

06 Mar 2018

45 (17,952 )

Chapter 1 (Intro) 1.1 Introduction To become the leading international bank HSBC has combined the emerging markets through international connectivity and scale yet maintaining the strategy unchanged. To comply with the recent economic turmoil HSBC's strategy is apparently most appropriate one as the projected the return of total shareholders' equity remains achievable over full business cycle. Reinvestment of the capital allowed the company to maintain flexibility ...

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Human Resource Management in a Global Company

06 Mar 2018

43 (17,137 )

First Chapter Introduction Groups of people see the world through their own set of assumptions, attitudes, beliefs, and values. Learn about their culture and how it formed them, and aim to understand how other culture work so that everyone can be an effective global manager. Organization from every part of the world is reaching out beyond their domestic markets to become international players. Not only is ...

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Analysis of Employee Turnover at McDonalds

06 Mar 2018

38 (15,083 )

1.1 Introduction In a perfect world it would be best for any organization to have employees who love their jobs, enjoy working with their co-workers, are happy with the salary, willing to work hard for their managers and never leave the organization. However, in the real world employees do leave either because they want more money, hate the work environment, hate their co-workers, want a change ...

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Implementing a Management Information System

06 Mar 2018

37 (14,745 )

Chapter No. 1 INTRODUCTION 1.1 Research Aim The basic purpose of this research is to get knowledge about the implementing a management information system in an organization. Moreover, it judges the convenience of a management information system in an organization in managing the information. By implementing this management information system, the management of information becomes easier for the managers. 1.2 Scope This project is not a ...

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Good Manufacturing Practices (GMP)

06 Mar 2018

24 (9,464 )

  3.1. Introduction GMP the building blocks for HACCP. In several years, producer, retailer and industrialist use Good Manufacturing Practices (GMP) as appropriate method in order to produce good quality of food. Food producers keep on developing GMP regulations. Now, it uses as prerequisite program on HACCP system or food safety system. Good Manufacturing Practices should be selected and adopted before HACCP is implemented. Without the ...

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Supplier Selection Process in the Aerospace Sector

06 Mar 2018

25 (9,777 )

Executive Summary The ever increasing competition in global markets today has led businesses and companies to find different methods for reducing production and manufacturing costs in order to maintain their competitive edge. The competition has no longer remained company to company but has become supply chain to supply chain. From a buyers perspective a qualified supplier is a key factor to reduce costs. Thus supplier selection ...

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Effects of Hybrid Strategy on Zara UK

06 Mar 2018

42 (16,547 )

CHAPTER ONE 1. INTRODUCTION 1. 1. Rationale for Chosen Topic To achieve competitive advantage in a highly competitive market such as a fashion market is not an easy process, what is more difficult than that is to achieve sustainable competitive advantage in like this market which also describe as fast changeable and unpredictable market. This opens the field to know about the competitive strategies, and to ...

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Human Resource Management in UK Hotel Industry

06 Mar 2018

28 (11,004 )

1 Introduction Human Resource Management is a consistent and productive approach towards the management of employees who are ‘valued assets' to the organization. And managing resourceful humans requires a constant balancing between meeting the human aspirations of the people and meeting the strategic and financial needs of the business. Hence linking the HRM more explicitly to the strategic goals to improve the business and foster innovation ...

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Understanding Young Adult Footwear Shoppers in India

06 Mar 2018

33 (13,112 )

Executive Summary ‘A man can be judged by the shoes he wears.' Footwear today is much more than just an integral part of one's attire; it helps the modern day consumer make his or her unique lifestyle statement. This study was done to understand the footwear preferences was various categories of footwear and to understand the footwear shopping behaviour. The objective of the study was to ...

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Factors Which Lead to Stress in the Workplace

06 Mar 2018

40 (15,692 )

Phones 4 you Case Study Chapter One: Introduction Phones 4u is a large independent mobile phone retailer in the UK. Since opening in 1996, it expanded to 400 stores throughout the United Kingdom. Head office is based in Newcastle-under-Lyme, Staffordshire and was until recently part of the The Caudwell Group formed by John Caudwell. In September 2006 the group was sold and Phones 4u is now ...

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Factors Influencing Strategy Implementation

06 Mar 2018

11 (4,157 )

The aim of this module is to produce a 4000 word research proposal that would be capable for supporting the preparation of a Master's dissertation. The project report would include an introduction including a title, which would highlight the content of this business document providing a background, informing the reader of the problem / issue at hand and the context of the situation that would ...

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Factors Affecting Millennium Development Goals Progress

06 Mar 2018

13 (4,832 )

Abstract Water and sanitation is a global canker facing the most world population especially in Africa. Policy makers anticipate 80 billion Euros are needed every year to provide basic sanitation to the rural poor to ease poverty, therefore the need to get an in depth view of sanitation lagging behind is paramount. This paper aims to assess the factors causing the slow of progress in achieving ...

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Concept of Organisational Misbehaviour: Analysis

06 Mar 2018

8 (3,173 )

Organisational Misbehavior Critically evaluate the argument that organisational misbehavior is a ‘normal’ feature of organisational life Introduction The notion of organisational misbehavior can be interpreted in a lot of ways based on different perspectives, different people, shifting situations, and by the changing level of awareness and understanding on the life of an organisation. There is a primary purpose of organisations in the context of fulfilling certain ...

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Evaluation Of Total Quality Management (TQM)

06 Mar 2018

13 (4,955 )

A critical evaluation of total quality management (TQM) and its influences on competitive advantage. The case of Trinidad and Tobago Petroleum Marketing Company Limited (NP), automotive lubricant division 1.1 Background Slack (2004) explains that Quality management is extremely important in gaining and sustaining competitive advantage. Growth, survival and attainment of strategic goals are all major issues of any organization quality therefore become a major issue. Existing ...

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Strategies to Sustain Competitive Advantage

06 Mar 2018

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Q1: Using an appropriate model, evaluate the business model of a company of your choice, describing how the company differentiates itself from its competitors and sustain competitive advantage. 1. Executive Summary Cummins started off as diesel engine manufacturing company since 1919 and now growing as “power” leader in the world. Cummins expand network through company- owned distributor, independent distributor and dealer to serve customer globally. ...

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Equal Opportunities for Women in Management Positions

06 Mar 2018

16 (6,338 )

Women in Management This paper looks at the issue of women in management within the financial services sector, focusing on high street banks in the United Kingdom, in the context of addressing the issue of gender discrimination within top management. This is done by looking at past and present published papers that revolve around the subject matter under a theoretical hypothesis. The theoretical hypothesis, which is ...

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Environmental Corporate Social Responsibility

06 Mar 2018

51 (20,185 )

CHAPTER 1 INTRODUCTION This dissertation discusses and undertakes an analysis of some data gathered on Environmental Corporate Social Responsibility within organizations in the Fast Moving Consumer Goods Industry. The environmental social responsibility activities to be looked at within the selected companies are their water usage level, emissions, waste produced and total energy used with regard to being aware of environmental concerns. In this chapter, the aim ...

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Assessment Frameworks of Multiple Stressors

06 Mar 2018

40 (15,937 )

A review of environmental and human health risk assessment frameworks of multiple stressors: the case of endocrine disruptors Abstract This review is a compilation of the recommended approaches and methods for the development of a risk assessment framework of multiple stressors. Some of the driving forces contributing to address this subject are the current demands of stakeholders like the drinking water industry, the society and ...

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Importance of Employer Branding

06 Mar 2018

20 (7,772 )

Employer Branding 1.0 Introduction: Employer Branding is the most critical people management topic in today's flattened global business environment. The economic downturn has further brought attention to the importance of people in delivering the brand promise. Increasingly the shareholder value of a company rests in its intangible assets e.g. its people, reputation and culture. Organizations spend millions on their corporate brand. But how much do they ...

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Effect of Motivation on Employee Performance

06 Mar 2018

38 (15,113 )

Chapter 1 INTRODUCTION 1.1 Background of the Study In today's competitive world, employee is an important asset to every organisation. An organisation cannot progress without employees. However, the success of an organisation depends on how the management utilise their workers' capabilities in achieving organisation goals and objectives. Employees need to be inspired as well as motivated to perform well and perform efficiently. According to Smith (n.d.), ...

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Effects of Employee Rewards on Organisational Commitment

06 Mar 2018

28 (10,979 )

CHAPTER 1 INTRODUCTION 1.0 Overview In any organization, employee's rewards usually given to attract, motivate and retain the employees to stay longer and contribute a good quality services to ensure the successful of the organization; in other words, rewards play an important role in creating, building and maintaining the commitment among employees with the purpose to ensure high standard of performances and workforce stability. According to ...

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High Employee Turnover in the Retail Industry

06 Mar 2018

33 (12,974 )

Executive Summary This dissertation has been written to determine why the employee turnover in the retail industry is so high. The reason for this is that managers are not following the basic human resource principles such as offering employees competitive wages, opportunities of promotion or challenging work in order to keep employees motivated. As individuals are not motivated at work, they look elsewhere for ...

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Influence of Employee Relations on Work Performance

06 Mar 2018

13 (5,116 )

This research is based on the assumption that it is the good relation with staff factor that leads to increase staff performance in the service department of hotel industry. Both the variables are very important in hotel industry. Staff performance is key to success for the hospitality organizations because hospitality organization is labor intensive industry so it becomes very important to focus on those factors that ...

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Factors for Motivation in Banking Employees

06 Mar 2018

43 (17,170 )

CHAPTER 1 INTRODUCTION 1.1 RESEARCH BACKGROUND Understanding human behavior in workplace has been one of the most prioritized tasks for any organization. This is due to major changes like globalization and technological advancement that change in the structure of the business done, the workforce behavior and management of employees. To keep up the business state of the art and become successful, the organizations should acclimatize with ...

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Employee Motivation Levels in Hospitality Industry

06 Mar 2018

35 (13,670 )

INTRODUCTION The most important intangible product in service industry is the employee itself. Losses caused due to replacing them adds up to the economic s. One of the important tools of employee management ‘Motivation' has been missing out of ‘TO DO' list from the organisation directors. They seems to believe that since there are less jobs outside available due to recession in today's job market, employee ...

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Effect of Loyalty Cards on Customer Loyalty

06 Mar 2018

18 (6,860 )

Background of the topic: The purpose of this dissertation is to analyze and investigate the effect of the loyalty cards on customer loyalty and how does it helps large organizations to achieve its goals. When shopping in supermarkets there is one experience that everyone has, when customers finish with their shopping and get to a checkout, the assistant will ask the customers, whether they have a ...

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Impacts of Ecotourism: Singapore Case Study

06 Mar 2018

18 (6,874 )

A Case study of: Pulau Ubin Island, Singapore Introduction Background Many developing countries frequently use ecotourism as an excellent tool for promoting sustainable development. In many instance, ecotourism is suitable way to protect natural environment and create socio and economic benefit for the local community. What David Weaver says that interest in ecotourism is rationalized among tourism planners and marketers by number ...

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Barriers to Implementing E-learning System in Organizations

06 Mar 2018

26 (10,013 )

1.0 General introduction/background This chapter deals with general introduction and the background of the research area. It also contains the problem statement, objectives/purpose, research question, and the structure of the thesis. In today's world of globalization, knowledge and learning is considered most vital element for acquiring competitive advantage (Longworth and Davies, 1996). For gaining competitive advantage firms and institutions are becoming more knowledge intensive, therefore they ...

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E-commerce in Small Medium Enterprises (SMEs)

06 Mar 2018

37 (14,428 )

Analysis of innovation of e-commerce in small and medium-sized enterprises In the last decade large organisations have realised the increasing impact of new and cutting edge technology. Clark (1989) emphasized on the importance of technology to gain competitive advantage but at the same time he warned that building and maintaining such advantage will always be a challenge. Information technology in the form of internet has allowed ...

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Perceptions of Diversity in the Workforce

06 Mar 2018

26 (10,187 )

Introduction/Research Objectives: Diversity Management: Diversity Management has been defined as accepting that the workforce consists of diverse individuals. Diversity could be on the basis of work-style, age, background, sex, race, disability, personality (Kandola & Fullerton, 1998). A productive environment could be created by embracing these differences where everyone is contributing at their highest potential and feel appreciated while they achieve company goals and objectives (Kandola & ...

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