The History Of The Organization Introduction

Published Date: 02 Nov 2017

The Standard Chartered Group was formed in 1869 through a merger of two banks: The Standard Bank of South Africa founded in 1863, and the Chartered Bank of India, Australia and China, founded in 1853.

As its operations came under threat from nationalization programs in the countries in which it was present in the 1970s, the bank sought expansion in developed countries, particularly the USA.

In India Standard Chartered merged in Grindlays' operations, making Standard Chartered not only the largest foreign bank in the country, but the only one with branches in all four provinces.

OVERVIEW:

Standard Chartered Bank (India) Limited is India's oldest and largest foreign bank with over 150 branches in the country. The history of Standard Chartered in India dates back to 1963, when the Chartered Bank of India, Australia and China first established its operations in Mumbai.

In 2006 Standard Chartered Bank acquired India's Union Bank. On 30 December 2006, Standard Chartered merged Union Bank with its own subsidiary, Standard Chartered Bank (India), to create India's sixth largest bank.

MAIN SERVICES:

Consumer Banking:

Standard Chartered provide Mortgages, Credit Cards, Personal Loans, Auto Loans, Indianic Banking, and Wealth Management products. In order to maximize customer convenience, they offer 24-hour Phone Banking, eStatements, SMS Banking, ATM Cards and VISA Debit Cards, as well as Online Banking and state of the art branches.

Wholesale Banking:

Wholesale banking provides Transactional banking, Debt Capital Markets, Corporate Finance, Derivatives & Fx Options, Commodity Finance and deposit products.

VISION AND MISSION:

Vision

To be the preferred provider of Indian financial products in the market.

Mission

To create exceptional value for our clients, investors and staff; through market leadership in providing innovative compliant products and solutions, and by adopting and living our core values.

AREAS OF BUSINESS:

Standard Chartered have branches in all the main 28 cities of India. It has more then 150 branches in India.

TOTAL OFFICES AT NATIONAL AND INTERNATIONAL LEVEL:

Standard chartered is operating more then 150 branches in about 25 cities of India. Standard Chartered has a history of over 150 years in banking and operates in many of the world's fastest-growing markets with an extensive global network of over 1,400 branches (including subsidiaries, associates and joint ventures) in over 50 countries in the Asia Pacific Region, South Asia, the Middle East, Africa, the United Kingdom and the Americas.

As one of the world's most international banks, Standard Chartered employs 60,000 people, representing over 90 nationalities, worldwide. This diversity lies at the heart of the Bank's values and supports the Bank's growth as the world increasingly becomes one market.

MAIN OBJECTIVES:

Standard Chartered Bank is an international bank, focused on the established and emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. The three principal business groups are Treasury, Consumer Banking and Corporate and Institutional Banking. Their main objective is to offer outstanding value to their customers by providing knowledgeable, efficient and reliable service in a personal, helpful and responsive manner. Central to this service philosophy is the professional consultative approach they take with each customer. By getting to know the customer better, they can identify the customer's needs and match them with quality products which suit their best.

INFORMATION SYSTEM IN STANDARD CHARTERED:

As standard chartered started their business in India in 2006 so as such there is no Pre-IS era of standard chartered bank in India. They are using IT since the start of their business in India. IT creates an evolution in whole world in every business and so in banking system. Now in standard chartered with the help of IS the daily transactions are recorded in branch computers and these branch computers are then connected to the main head office server so in this way they keep their daily process update on daily basis.

As Time is money, and due to IS standard chartered bank make thousands of transactions per day. In fact, IS makes whole process much more quick, simple and reliable. Due to IS employees can easily connect with other branches, customer service get improved, online banking emerged and lot of others benefits.

Standard Chartered Online is an innovative Online Banking service that you can tailor to suit your precise banking needs. It gives you convenient, round-the-clock banking services ranging from day-to-day account transfer transactions to real-time valuable financial information. Now you can manage your finances anytime, anywhere.

MANGEMENT OVERVIEW:

Organization management chart:

CEO

Executive Directors

Branch Managers

Regional Managers

Regional Managers

Regional Managers

Branch Managers

Branch Managers

Branch Managers

Branch Managers

Branch Managers

CH2:Business process model:

Organization value Chain

Computerized Ordering System

Technology Development

HRM

Workforce Planning System

Administration and Management

R & D System

Secondary Activities

Inbound logistics

Services

Operations

Sales

Outbound logistics

Primary Activities

CH3: Organization computing resources:

Software Resources:-

Following software’s are used for the functioning of our information system and organization;

Application Software:-

Following application software’s are used in our organization and functioning of our information system;

Microsoft Office

NOD32 Anti-Virus

Adobe Reader

System Software:-

Following application software’s are used in our organization and functioning of our information system;

Operating System (Windows XP and Linux) for PC’s.

Windows 2003 server for mainframes.

Hardware Resources:-

Following hardware resources are required for the functionality of IS and organization:

Personal computers

Canon Document Scanners

HP Printers

Networking cards

Currency counter

Coin counters

HP Digital Scanners

Dell Mainframes

Computing Type:-

In Standard chartered bank, they are using client/server network because it is accessible and the employees easily share the data and this network is cheaper than others and this is easily maintainable and manageable. All the data save in main server or HUB and employees can easily access it. This type of computing system provides an easy access and efficient flow of data, which increase the functionality of organization.

CH4: Organization transaction processing system:

Transaction Processing System:

A Transaction Processing System (TPS) is a type of information system. TPSs collect, store, modify, and retrieve the transactions of an organization. A transaction is an event that generates or modifies data that is eventually stored in an information system. From a technical perspective, a Transaction Processing System (or Transaction Processing Monitor) monitors transaction programs, a special kind of programs. The essence of a transaction program is that it manages data that must be left in a consistent state.

TPS in Standard chartered bank:

Effective transaction processing system is working in Standard chartered bank that offer enterprise the means to rapidly process transactions to ensure the smooth flow of data and the progression of processes throughout the enterprise.

Payroll TPS

In Standard Chartered payroll TPS is designed to get information and record of the employ and then to calculate his/her annual earning.

It get information about the employee from the employee’s department and from general ledger and send it to payroll TPS from where it links that information with the previous record and prepare a report which is forwarded to management. Management takes notice the "LN" record of the employee’s efficiency to work and may declare added bonus or other incentive. This report is checked and approved by the branch manager after which check is issued to the employee. And when that check is cashed, the record is updated in the general ledger as well as the master payroll (HUB).

Employee Data

General Ledger

L

Payroll TPS

Payroll Master File (HUB)

Management Reports

Check Passes by Manager

Check Issued to Employee

General Ledger

L

Customer Identification:

In Standard Chartered bank there is their own information management named software "Virses" is working which is connected to NADRA. So if any new client wants to open an account in the bank the system automatically send a request to NADRA to check and verify the customer ID number. Which helps the management to identify whether he/she is using his original ID card or not.

Input

(ID #)

Virses

Management

HUB

NADRA

(customer identification)

Employees Record :

All employees are supposed to login when they enter the bank and logout on leaving, by tracing their thumb impressions on biometric device. This device is connected with the HUB which continuously makes record of their hours spent in the bank. Moreover, the bank has their own setup named "LN" which makes records of all the transactions made by an employee. This help management to monitor the working efficiency of an employee.

Employee Job Login

Biometric Device

& LN

HUB

Employee Job Logout

Real time Banking:

In many circumstances the primary factor is speed. For example, when a customer withdraws a sum of money from his or her account the transactions are processed and the account balance updated as soon as possible, allowing both the bank and customer to keep track of funds. The new transaction is send to LN. The LN enters the HUB where the specified file is accessed. The updates are made entered there and finally the update is done.

New Transactions,

Updates

LN

HUB

Updated

Online Complains:

Standard Chartered bank allows the customer the option of online complains. The customer submits the online complain which is then processed by Customer Service TPS which is linked by management and after the problem identification it is send to the concerned department.

Customer Queries

Customer Service TPS

Identify Problem

Send to Concerned Dept.

Advices:

As all of the record of the customers are stored in main server (HUB) of Standard Chartered bank, so incase if someone account balance is getting near to zero the system automatically alert the management about that. Then manager take manual action and send him/her the advice (a letter, mail or phone call) to check the account balance.

Customer Service TPS

Account

Alert

Management

HUB

Advices Send to Customer

Account Opening

This TPS is designed for opening a new account in the bank.

Input: Give bio data, NIC no., income, city name.

Process: Information send to the "virses".

Output: new account opened in the bank.

Applicant

Identification

Virses

A/C Dept.

Customer Service TPS

HUB

New A/C Opened

Online Activity

Purpose: Transfer funds with the organization.

Input: Concerned Branch code, city name, account title, amount & the transaction.

Process: The information will send to organization server (HUB).

Output: Transfer of fund to the concerned branch.

Customer

Customer Service TPS

HUB

A/C Dept

Fund Trnsfr to Concerned Branch

ATM Card

Purpose: Easy with draw of cash.

Input: Give bio data, income summary, company name, NIC.

Process: NIC no. and bio data send to "virses" which directly linked to NADRA. If information is correct then it is forward to customer service centre.

Output: Issue of credit card.

Applicant

Identification

Virses

A/C Dept.

Customer Service TPS

HUB

New A/C Opened

ATM Issued

Car Financing

Purpose: Leasing a new car.

Input: Account title, down payment amount.

Process: The information is send to the HUB and verify the account of customer and make the schedule for leasing for the given period of time.

Output: Customer can get a new car.

Applicant

Identification

A/C , Finance Dept.

Customer Service Managers

HUB

Issuence

CH5: Management information syatem:

Relationship of MIS with TPS:

MIS reports and summarizes the organization’s basic operations and these reports come from the basic transition processing systems. In case of our organization the TPS’s of ATM Cards, Payroll and Customer identification etc. provide the basic information about the organization’s activities. These activities are then summarized in the form of reports for the manager so that they can check whether the firm is working properly or not. If there are some flaws then they take control measures to fix those flaws.

Transaction processing system Management Information system

Payroll TPS

MIS FILES

Payroll master

File

Payroll data

of employee

Customer

Identificatio-n TPS

ATM Cards TPS

Customer service TPS

Real time banking TPS

Employee

Record TPS

C.I info master

File

Customer data

Employees

Info master file

Employee’s data

Customer

Account master

File

Customer data

Customer

Queries master

File

Customer complains data

Customer

Master file

Customer account data

Car Financing TPS

Online activity TPS

Customer account TPS

Transaction processing system Management Information system

Advices TPS

Customer MIS FILES

master file Advices data

Customer Info

Master file

Customer data

Customer

Master file

Customer data

Customer

Master file

MIS

Reports Customer data

Managers

CH6: Conclusion and future work:

CONCLUSION

A management information system is a system or process that provides the information necessary to manage an organization effectively. MIS and the information it generates are generally considered essential components of prudent and reasonable business decisions. Standard Chartered Bank has established a healthy infrastructure in IT and their MIS is followed accurately but there is always a scope for better.

SUGGESTION

The bank is using the IS very efficiently and increasing its profitability, but still there are many things that should be improved.

With the increase in the technology, the bank should made its IS up-to-date for providing best services to their customers and attracting more customers and increasing its productivity.

The security of this system should be made better.

Credit cards system should be improved providing the unique facilities to their customers which the other banks have not yet introduce.