The History Of Software As A Service

Published Date: 02 Nov 2017

YEO HIAP SENG began as a soya sauce factory in 1900 at Amoy, China. YEO HIAP SENG was brought to Asian by his family in 1937 and YEO HIAP SENG Canning Factory (Malaya) Sdn Bhd was established in the year 1959 in Petaling Jaya, Selangor. Next, this company was achieved successful in 1967. Following success in bottling soya bean then this company is the first in the world to use tetrahedron one-way paper containers in bottling soya bean and chrysanthemum. YEO HIAP SENG also introduced canned curry chicken at the same time. Moreover, YEO HIAP SENG Canning Factory (Malaya) Sdn Bhd changed to YEO HIAP SENG (Malaysia) Bhd in 1974 because of this, the company becomes public company until now and this company listed on Kuala Lumpur Stock Exchange when in 1975. YEO HIAP SENG also became the first in the world to pack herbal tea in tetra bricks in the year 1976 and 1978. However, the company then changes the new logo.

In 2008, YEO HIAP SENG (Malaysia) Bhd made an agreement with Canadian Soyabean Exporters’ Association about Yeo’s can be become first international brand in outside Canada and put logo of Canada brand on its soyabean packages. Next, Yeo’s company always use freshest ingredients to produce its products so Yeo’s Malaysia can export to many countries such as Indonesia, New Zealand, Australia, Europe, IndoChina and the United States. Furthermore, the company creates Bahrain sales and distribution subsidiary in 2001 and the sales and distribution union is formed with Hain Celestial which is a U.S.-based organic foods and natural products company in the year 2005. Then, Yeo’s company became the first in Malaysia to pack and develop the drinks which contain of carbonated tropical fruit flavour such as lychee, soursop and pomelo under one brand name called "Fizzi" in 325ml cans ,and this company becoming the first in country to introduce full percentage mixed fruit juices in 125ml tetra bricks.

Next, Yeo’s company also produced sweet condensed milk in the year 1992. YEO HIAP SENG Malaysia became popular in both Malaysia and Singapore in the year 1994 and this company distributed and established instant noodles in China with Xiamen Rengo Food Co. Ltd. This company also achieved the sales about MYR 373.24 million in the year 2004 and total of this company’s employee is 1.47K. Next, net income of this company in MYR are 14.80m and the revenue in MYR(TTM) is 678.65m. Hence, this company also produce many products such as soya, tea, cooling, Justea, Soyrich, Sparkling H-TWO-O, Juices, Yogurt, Hidden Valley and Agency Brand.

Software as a Service(SaaS)

Saas is Software as a Service and it is also known as demand software. It is describes as when someone borrow from or rent to someone about online software instead of installing or purchasing it online software on their computers. It is the same situation like people using Gmail or Yahoo mail services. Saas also is the most common form of cloud computing. Software as a service was used in web development when it is first time. Next, people will use Saas to complete business or perform something. Thus, file will be saved done and it will be processing work done on the internet through website borrower. The advantages of using software as a service are the developers can control better within marketing and it is faster availability.

2.1 Plex Online ERP

Enterprise Resource Planning (ERP) system is a system which can combine external and internal management resources or many functions into one complete system to simplify processes and information of an organisation such as financials, Human Capital Management, Operations, Accounting and Customer relationship Management (CRM). ERP system can control whole business since different departments share all information on shared database. ERP can become powerful tools in business through flexibility by the user. ERP system also is a sharing database that can support various functions for different business units. For an example, people from different business units can rely on this system to get same information for their specific needs. Next, some of synchronized reporting or automatic functions also are offered by Enterprise Resource Planning system system. Then, workers are allowed to pull some reports from one system through some ERP solutions. This system also allows sales order flowing into financial system automatically without any manual rekeying so financial department can be more effective by using this system. Furthermore, this software can let new employees understand the performance of this business quickly.

2.1.1 Benefits of Plex Online ERP

There are several benefits and advantages for YEO HIAP SENG (Malaysia) Bhd if YEO HIAP SENG (Malaysia) Bhd chooses to use Enterprise Resource Planning (ERP) system for performing better management system in the company. Some companies did not use this system such as YEO HIAP SENG (Malaysia) Bhd. If the manager of this company chooses to use this system then this company can get many advantages such as the employees of company can renew or refresh the most new information on website as soon as possible.

Firstly, YEO HIAP SENG (Malaysia) Bhd got many outlets in other countries and this company also set different website in each outlet countries. It can help to reduce cost of management since this company chooses to use Enterprise Resource Planning (ERP) system for performing better management system and controlling each resources of company as well. Then, this company can reduce cost and increase capital as well since the employer of this company can hire less employees than previous because of the new technology management system has been using. Next, better management system will let shares of this company increase as well since this company can renew its most new information and investment to the website and public will buy this company’s shares because of its financial department can show information of this company clearly to the public such as capital, revenue, accounts and others.

After using Enterprise Resource Planning (ERP) system by YEO HIAP SENG (Malaysia) Bhd, then the different of management departments can help to reduce the time effective and simplify the process of management. Furthermore, ERP system can like a sharing database to let business units share the new information of company to there and this system might force employees to maintain shared information so department units can rely on this system to get same information for specific needs. Next, some of synchronized reporting or automatic functions would force to be separated databases by employees. Following the benefits of this system are sales order will flowing into financial system automatically and the new employees can rely on this system to understand this company quickly through keywords on dashboard and portal.

2.2 Get Satisfaction

Get Satisfaction which is software that built in a friendly community platform by the company of get satisfaction. This community platform creates kindly or friendly online conversations to help those companies understand what situation of their products or services at different life cycle. Next, get satisfaction’s website consists of 35 million customers and 70,000 active customers which can become hosting at this website. Many companies like to choose get satisfaction this software because it provided 6 services for these companies such as customer branding, success services, business process integration, multi–channel and social, private social, and enterprise analytics. This software also linked with Facebook and others. Then, get satisfaction is cloud collaboration software that helps companies to gain many advantages such as build online communities by this community platform, increase revenue, improve satisfaction of customer, collect ideas on how to build better products as well and reduce costing of support. Moreover, get satisfaction’s website is commonly popular and easily to use for the user.

2.2.1 Benefits of get satisfaction

There are several benefits and advantages for YEO HIAP SENG (Malaysia) Bhd if YEO HIAP SENG (Malaysia) Bhd chooses to use get satisfaction. This software can provide many advantages to those companies which wants to provide excellent services or products to the customers instead of Spritzer Bhd that did not use this software even Facebook and Yeo’s (Singapore) create Facebook page only.

Firstly, YEO HIAP SENG (Malaysia) Bhd can build an online community or online conversations through Get Satisfaction platform so the customers have the right place to give feedback. The customers can find the ways to resolve their business problem through get satisfaction while staff of customer services will reply or resolve the problem as soon as possible. The customers also will comment or give some feedback in this website so YEO HIAP SENG (Malaysia) Bhd can resolve these problems immediately and produce better products or services to serve the customers. When this company get nice comments, Yeo’s will start to become popular company and gain lots of profits. Brands is very important because it is behalf a company how to resolve problems and high quality of products.

Nowadays, internet is a powerful tool for the business. When any company chooses to use get satisfaction then the brand of products can be popular as soon as possible since customers can differentiate between which company’s product better than other’s company, and the company can improve the quality of products through these feedback form the existing customers. After improving these products then the company can gain lots of profits from existing consumers and attract new consumers to purchase products of Yeo’s. The company also improve the satisfaction of customers and know which way can let customers satisfied company’s products through online feedback. Furthermore, the company can reduce support cost by using get satisfaction and the employer of company can capture new ideas from the feedbacks on how to produce better products or services. Next, get satisfaction offers private conversations for user so they have the confidential chat or feedback with company.

2.3 Chatter (Salesforce and NBCUniversal)and Sales Cloud(Salesforce) –

CRM software

Chatter is similar to community platform such as Facebook or Twister but chatter is a free private social network which only can connect with the co-workers. Chatter can let co-workers discuss their works within this private social network and the most important thing is it is security social network. Next, Sales Cloud can let employer connect with customers and do the bigger deals as well through CRM capabilities. Then, business can success and grow rely on Customer Relationship Management (CRM) software so CRM software can be counted into the key that focus on the heart of business. CRM as a service can be called as cloud computing model and it allow user to mind his customers or his budget as well at the same time. Moreover, sales Cloud included many functions for businessman. Actually both of this need to use together to increase the company’s business as good as effectively.

2.3.1 Benefits of Chatter and Sales Cloud(CRM Software)

There are several advantages and benefits for YEO HIAP SENG (Malaysia) Bhd and Spritzer Bhd if both of this company choose to use Chatter and Sales Cloud. Chatter is a free private social network which can be accepted by each company as well. Chatter can let every same company connect together to perform work such as discuss question, renew information of company, collaborate with people of other’s country, think any new ideas, share large files easily, discuss presentation, discuss team project and others. Next, Chatter enables to resolve the company’s problems by user as soon as well so company will increase the production of products and its sales. For example, if customers got any question, Chatter can connect with experts to settle these problems. Chatter also can be installed into ipad, iphone, smart phone, galaxy tab and others.

Next, Sales Cloud like community platform but there are various functions can be used by user such as contact, groups, files, reports, clients, chatter and others. The employer can deal business with major customers anywhere and anytime through Iphone, Ipad and others which installed by sales cloud. Then, sales cloud just designed for business used and user can use this software to contact with customers. Furthermore, sales cloud can show the chart of sales and demo videos through CRM capabilities. Sales cloud will show user to customer about the success stories and datasheets. Sales Cloud is support in Facebook, Twitter and YouTube. Next, partner portal can help user to make loyalty with their partners through partner management system which included in Sales Cloud and this software no need to change format of email such as Microsoft Outlook or Gmail no matter company using what format.

Furthermore, Sales Cloud included many apps for business used such as Marketing Automation, Expenses, Compensation, contract management and others. Sales Cloud leading world’s cloud apps market because of thousands social enterprise tools and sales applications. Therefore, if any business wants to success in production of products or successful in sales then company must rely on CRM software which its products are Chatter and Sales Cloud.

2.4 Cloud Service (Blue Coat)

Cloud Service is security software that can protect security of IT as well because hacker can use different virus to hack the information of company directly. The Blue Coat Cloud Service delivers 99.999 percent of SLA safeguard and Blue Coat Cloud Service which consisted of MDS service provided based on network channel for protecting and controlling smart phone anytime although without any network connection. Next, Cloud Service provided security for the website and this security software will protect hosted reporting services anytime. This security software got 75million user of the world and it can defence many virus. Furthermore, this security software can connect to the Cloud Service directly through any connection ways such as explicit proxy IPSec VPN, client agent and proxy chaining. The Cloud service also can protect user in a safety environment when they are connecting to the service and user can connect to the cloud service in anywhere.

2.4.1Benefits of Cloud Service

There are several advantages for YEO HIAP SENG (Malaysia) Bhd and Spritzer Bhd if both of this company start to use this security software which is Cloud Service. The Blue Coat Cloud Service can protect IT system of the company such as Cloud Service which included web security service, hosted reporting service and mobile device security service. Nowadays, most of the business will rely on IT system to success but security of IT is most important things because important information of the company can be stolen by other people.

Firstly, Cloud Service should be installed by any businessman in their computer, smart phone and Ipad since they will use different technology things to visit their appliance programme such as programme for business used. Then, the Cloud Service no need to update serves, app or user account so this software can protect user 24hours and it is liked by IT user. Moreover, web security service of Blue Coat Cloud Service can protect user when users are using website borrower and it is defence harmful virus. The company will not get any loss by using this software. For example, if any workers use company’s computer to visit any website then hacker will get chance to get the company’s information directly without any security software which can help to defence so web security service become an important things.

Secondly, Mobile Device Security Service can be installed by user into their technology products such as Ipad, Iphone, Samsung Tab and others. Nowadays, many people still do not know these technology products will get lots of virus. Then, many businessmen will use their company’s apps or visit any email at whatever location by using their hand phone or Ipad then these technology easy suffer virus from email or any app. For example, if people do not want to install mobile device security service then they will easy to become one of the victims. Next, it is hosted reporting service. This software can defence threats from other’s website or video usage. Then, hosted reporting service can defence any threat from user of application from mobile borrower and this software will report for all user whether they are protected by which software. Furthermore, hosted reporting service can combine with Blue Coat ProxySG which can provide the customer longer reporting and user can view the located of their users as well.

Conclusion

In conclusion, both of the companies which is YEO HIAP SENG (Malaysia) Bhd and Spritzer Bhd can get many advantages by using Enterprise Resource Planning (ERP), Get Satisfaction, Customer Relationship Management (CRM) software and Cloud Service (Blue Coat). This is because all these are known as software as a services. Next, all this software is very helpful for the business or company to success in market and increases the production of products as well.

Firstly, Enterprise Resource Planning (ERP) can help the company to simplify the company’s information and this system might force employees to separate database as well. Next, this system can let members of company easily to understand about the performance of company, and if any workers got specific needs then they can take the same information from ERP system.

Secondly, it is get satisfaction. YEO HIAP SENG (Malaysia) Bhd can improve the quality of products as well and gain lots of profit since customers gave feedback in the website of get satisfaction because this website will have many customers visit every day. People always lazy go to the company’s website for writing feedback then they would rather choose to comment in social network such as get satisfaction.

Thirdly, it is Customer Relationship Management (CRM) system. This system is very powerful and sales cloud provided many functions for business used as well. Next, employers can discuss business with major customers regardless their business located at which country through powerful software which is sales cloud.

The last one is Cloud Service (Blue Coat). Cloud Service (Blue Coat) is one of the security software which can help company to defence any virus and protect important information of company as well. Therefore, there are no any shortcut way that can let company to be success as soon as possible instead of the shortcut way which is software as a service that can affect the company effectively since this century is a technology years.