The Different Levels Of Information

Published Date: 02 Nov 2017

Introduction:

In the mobile network industry, being the biggest, or the most well-known; or likeable company no longer guarantees longevity in the industry. Getting it right is the way to a successful run in the industry, and getting it right largely depends on acquiring, applying, and proper management of knowledge. Knowledge management refers to that aspect of knowledge sharing and administration that helps to understand better how well knowledge can be used in the mobile networking domain. And if this knowledge is managed, the great strategic process of excellent deliverables can be obtained. (Kotler P,2001)

Data, Information and Knowledge

The information technology support that is available in a mobile network domain can be very effectively supported by knowledge management. A well balanced concept of networking with a sound system of information management will enable the delivery of knowledge of information sharing. It is also seen that this flied is rapidly progressing with greater application of knowledge management across typical topographical sectors of mobile technology. Hence knowledge management becomes imperative for such a domain.

The different levels of 'Information'

The challenges that are faced by knowledge management in mobile devices are pertaining to the peculiarity of managing the information that needs to be shared. The challenge is further released in the way the data information and knowledge gets transferred from one domain to soother resulting in a networking relationship.

Information flows through different levels and between different people. The way this is facilitated is the greatest knowledge management challenge. (Hansson P, 2009)

The greatest challenge in knowledge management is how the data information is made common applicable knowledge. Data gets transformed into useful information which then gets transferred to useful knowledge which adds value to the otherwise useless data

Knowledge management tools:

Knowledge is called as a capability that can create action from an information and management of the same refers to process of managing that capability .A good knowledge management tool in the mobile devices sector not only shares, stores, refines and retains knowledge but also expresses knowledge about the ability to process information .(Sinisalo, J ,et al,2006)

Challenges:

The challenges are very diverse and sometimes incapable of being solved because the expression of knowledge management of information is very high. People have to think of knowledge instead of data and information. They have to use specialists who are very hard to find and this information has to be transferred to a computer that does not understand knowledge. There are very few people who could make this possible. Hence finding the right people to express the knowledge is the greatest challenge. (Hansson P, 2009).

As the mobile network industry expands, one question that comes to mind: Do executives ensure that employees and systems have access to information in the form of knowledge that gives an advantage, or critical to the organization’s success? Another challenge is the daunting task of is the ability to recognize and extract valuable knowledge from new and existing customers, and markets.

Storing of such knowledge so that is available to all and allows flexibility of the employees to use this knowledge to train others thereby reducing training costs is another challenge. People should be willing to get trained in using the tools available.

Refining the quality of knowledge available and its continuous updations from base is a CSF. People should feel that they are a part of the knowledge base as the knowledge is shared and refined by different people with different experiences.

Retaining the knowledge within the company when people leave is a source of constant and great worry. Since the industry is a highly volatile one, people seldom stick on to one organization Every time an employee leaves he erodes the knowledge bank , so it is imperative that people stick on to the firm and exchange their knowledge quotient .(Chaffey et al,2005)

Identification of the right software will help build the data structure usefully into the knowledge management base. An evolutionary software may not lead to a totally functional information and knowledge management system that will be able to optimize the product. Hence identification of good software that is already functional is a great strategy that has to be initialized before information gets transferred to the knowledge base. There are certain very important decisions that have to be taken keeping the KM tool in mind before a tradeoff can be settled at with no compromise on the product The end has to be in view before the start . (Hansson P, 2009)

Another challenge is the speed. This is the most competitive of all aspects in the mobile domain and sector. Competitive edge can be settled only when there is speed. Knowledge management will enable speedy reports and help users to test on different segment of the sector before settling on one product. So the speed with which reports and performance evaluations are generated also determines the knowledge management base of the mobile domain networks. (Hansson P, 2009).

Flexibility in use allows for users to choose from a wide variety of tools that the domain offers. One does not really know what kinds of information that he would be requiring during the use of the mobile sector. There are hundreds of information that the user may require and so the KM tool should be so designed that there is flexibility for the user to identify and instantly create any type of report that he so desires and also allow for any kind of data to be sourced up. (Hansson P, 2009)

Ease of use is a very important knowledge management tool that is very important to all employees. The tool should be easy and intuitive. There should be no tutoring or training of the same it should be self-tutored so that employees find it easy to use.

The knowledge management tool should support and platform and any operating system. The multi-platform feature is another challenge.

The user should rely on the information and data that he receives good KM tool should have checks for validation, automation and redundancy in any updations of the network service they so desire.

Since the knowledge management tool needs value add to it, people should get accustomed to using the tool the tool should be fun to use at the same time integrate very important values.

The use of the internet and its accessory systems should be embedded into the knowledge management tool so that users can integrate and communicate with other networks and share knowledge and information. A good KM tool should be very internet adaptive.

Since the most important knowledge base is the programming language, JAVA has been identified as the strongest tool and hence a good KM tool should be programmed in JAVA. Getting the right kind of JAVA program is another CSF.

Conclusion:

The challenges that arise from managing the knowledge quotient in the mobile networking sector is not only difficult but even more critical as there is scarcity of people who possess this knowledge. it is hoped that in the days to come research ,training and development will ease the knowledge management difficulty .Knowledge management for mobile marketing shall further strengthen focus on customers, knowledge about their needs and ways for meeting those needs.