The Commitment Of The Management

Published Date: 02 Nov 2017

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[Institution’s Name]

Introduction

RWDi is an organization in which the new improvisation of a plan is adopted that deals with the practices for the reduction of defects, completing products with all the specifications and dealing to decrease the level of customer complaints. It was established in 1972 for just offering limited services. But now as a team it was flourished and achieving goals with few flaws in the processes. After the implication of this plan the sales volume was not increased as expected before this change. The company wants to identify all the factors that are creating hurdles in the success of these changes. The management teams are formed and consulted especially for identifying the problems in practicing the quality management techniques in the organization.

The focus of the organization is to allocate the resources in a best way to resolve problems and innovate with new solutions at the same time. The firm has started business with just a name of testing lab but now it has become the consulting expert in the field. Its services are dedicated to study and resolve the industrial flaws like air pollution, noise, wind etc. The cost effectiveness of employees and the client satisfaction is strongly emphasized. The potential impacts of certain factors are discovered in the earlier stages of the business process to prevent the delays, saving cost and to react timely towards any alarming situation.

Quality and Total Quality

The total quality management is an approach of the management of the business that was started in 1950. The successful implementation of total quality was done in 1980’s. the total quality concept covers the wide area and factors of business that affects the business processes. These factors include culture, organizational attitude and customer satisfaction. The business requires quality in all aspects and departments of the business which is handled by the quality management department of the organization which assures that the processes are being done in the right way with the elimination of the defects and waste probabilities that are eradicated from the operations.

The TQM offers a procedure through which all the management members and employees contributes in the continuous improvements of the production process and the offerings of the business. The tools of total quality management are aimed at increasing business and reducing losses and to cut the extra cost of production.

TQM is a management term that integrates all the functions of the business like marketing, design, engineering, production, customer services etc to meet the organizational goals and objectives.

The organization is controlled by the TQM tools as a collection of processes implicated to different departments of the business as mentioned above. The knowledge and experience of the workers is incorporated in the creative way to improve the efficiency and effectiveness of the organization. The TQM is best defined in a simple way to describe all the aspects is

"Do the things, right the first time and every time".

The nature of the TQM procedures is infinite, variable and adaptable according to the situation any organization is facing. A lot of successful businesses and developing business are adopting this generic management tool equally by the private and public sector with the creation of the ideas in the same basic concept of the TQM procedures.

The TQM tools are involved in the business activities like:

The commitment of the management

The devoted employees including office staff and labor

The development cycle time reduction

The focus on both just in time and make to order or demand methods of manufacturing

Construction of the improvement teams

The cost of production and services is reduced

Generation of the improvement systems to facilitate overall operations

Ownership of line management

The employees are empowered and involved in decision making process with open suggestion

Employees are compensated and their achievements are recognized and celebrated

Challenging goal setting

Setting benchmarks with the quantified goals

Improvement plans are focused especially for the processes

Strategic planning with specific incorporation

The quality assurance processes includes:

Quality management:

Identification of improvements requirement

Selection of the approach to innovate

Reengineering, benchmarking and marketing

Quality assurance:

Standardization of processes

Development and maintenance of quality

Documentation requirements

Training of the employees for the improvements

Quality control:

Measurement and monitoring

Inspection of the processes

Audit of accounts and processes

Certification of the standards

Management revision

CUSTOMERS

SUPPLIERS

CUSTOMER FEEDBACK

P

R

O

C

E

S

S

Materials

Procedures Products

Methods Services

Skills Information

Knowledge Paper work

Training

Plant and equipment

OUTPUTS

INPUTS

VOICE OF FEEDBACK

The key steps that are involved in the TQM process include:

Identification of the problem

Making the cause and effect relationship through fishbone diagram

Identification of major causes

Brainstorming for the possible causes

Assessing ideas

Analysis and evaluation after effects of the process implicated

Problem Definition

According to the TQM requirements the first step is to identify what actually are the issues that are being faced by the company or identifying the flaws of the management or any other operation.

The main problems that RWDI is facing are:

Marketing issues of not planning for the competent campaigns in the market

TQM is adopted by other companies in the market and because of that the RWDI is not improving its processes frequently

FISHBONE DIAGRAM

PEOPLE

PROCESS

UNSATISFIED

CUSTOMERS

AND

LOSS OF

CUSTOMERS

Insufficient trained staff

Lack of TQM process

Lack of marketing research

In competent marketing campaign

MANAGEMENT

ENVIRONMENT

Employee empowerment

The fishbone diagram of the RWDI Company shows the cause and effect relationship of the main problem that company is facing. Company is losing its customers because of the number of reasons that includes:

Poor management of the resources that should be used for the marketing campaigns in order to maintain a position in the market because the research and analysis of the competitor data is insufficient the company is not adopting the new marketing tactics to compete in the cut throat increasing competition

Another reason is that the however the company is using the TQM tool in order to resolve the product related issues but the competitors were using these tools for long time and in order to compete by using these TQM tools the company should focus on the continuous improvements in this field

The marketing campaigns are not strong enough to attract and convince people to buy the product and services that are offered by the RWDI company

The staff is not trained for the re-engineering process that requires the up to date knowledge of the equipment and technology to accelerate the production process

Another issue is that the company is not providing proper training opportunities for the staff

The proper communication of ideas is not welcomed by the upper management from the lower staff or the employee empowerment is not the policy of the company which restricts the innovation process and creativity

Solutions

Company requires a strong marketing campaign that catches the eye of masses to increase the sales volume of the company’s offerings

The management should be flexible enough to welcome the innovative and creative ideas from the staff in order to improve the processes with the help of the skilled and expert staff suggestions

The focus groups should be formed to control and monitor the working of the TQM processes that will ensure the quality of the production, processes and working with all the other related departments

TQM training should be offered for the staff to get the improved version of the TQM tools in the company’s process

New skilled staff should be hired for the TQM tools application

Evaluation

The situation is improved with the use of the proper techniques and procedures of TQM process. The implication of the TQM process improved the following aspects of the company:

The company was the market leader after adoption of the appropriate TQM tools

By increasing the budget and resources for the marketing campaigns more of the customers were attracted towards the company’s offerings of the goods and service regarding the pollution, air, wind and others

The skilled and trained staff will benefit the company in increasing the production rate with another advantage of being competent in the market

The early and timely use of the total quality management techniques the quality is assured to the customers that builds the customer trust and goodwill. As a result more customers are attracted and the current customers were definitely be the loyal ones for longer time period

By adopting the maximum tools of the total quality management the company can set the benchmark for the others and can be the market trend setter which is going to be the competitive advantage for the company in the long run

Proper research of the competitors will allow the company to deal with the competition problems and the company will know its current standing which helps in making the plans for the future