The Benefit Of Using Knowledge Management System

Published Date: 02 Nov 2017

A knowledge management system is system which is combining by large amounts of information. Including the knowledge produce by all employees and can be distribute to colleagues or customers by difference ways like internet and intranet. You can use the knowledge anytime and anywhere. Knowledge management system is for the efficiency of work, encourage innovation and improve competitive advantage. It includes all knowledge and expertise in the company and can from different departments. The knowledge management system is a good way to collects all the knowledge and experience in the company. Knowledge management system can let personal knowledge share to whole company. User can create, modify, delete, renew and share all the information though the system and turn tacit knowledge into explicit knowledge easily.

Benefit of using Knowledge Management System

Using the knowledge management system can increase the efficiency of work and reduce the decision time. Users can use any knowledge in the system to accomplish the work. The information also can be distributes to other colleagues easily and convenient. The knowledge can share though the network like internet and intranet. That mean the user can publish the information at home. The knowledge management system can use for training and learning. The employees can learn from the knowledge management system. Learn more to improve the technology and improve the speed of innovation. And innovations also return to knowledge and let the knowledge management system become large. The knowledge management system can sort the information by different category so it can manage different type of information clearly. Using the knowledge management system can integrate and encourage employees to share the knowledge to improve the competitive strength continuously. It can become the resource management of the company. Many a little makes a mickle, the knowledge base become large the more advantage have. For a call centre, the more information gets the more potential customer gets.

Information gathering

Questionnaire

Questionnaire survey is recommended in a large company. It can collect large amounts of information but not take up too much time. It doesn’t need lots of survey workers. That is a low cost high efficiency way to collect a large amount of opinions. The questionnaire can set up lots of default questions and some open questions. Default questions can be satisfaction and open questions can be the option of the information system. Another advantage is the result can be count easier for statistics. The questionnaire surveys also can though the network, using the email to send out and collect the result is more effective, save more time and workers. And they can do the survey anytime and anywhere. To analyze the information system, it is a great method to know how the large amount users feel about the system and how satisfaction they are.

Interview

Interview is a good way to collect the information that directly and exactly what we want. It can exactly reflect how users feeling but it take time in a large company and it needs to match the time of interviewee. However interview survey is interactive so the survey is adjustable. The interview survey is fewer restrictions. Also more opinions get and can be more thorough. It is a good way to find out what should be improved and why they are not satisfy. The questions can be planned and controllable. The result is relatively complete and focused; the result is higher quality than questionnaire. The answers may be unexpected so interview survey can get more additional opinions.

System Development Life Cycle

System development life cycle is a sequence of steps and purpose to collect information from an organization, process and summaries, document it and produce a structured specification for a new/upgraded system. System development life cycle used for developing, implementing, maintaining and or replacing an information system. System Development Life Cycle let developer following a path and the basic steps.

The SDLC should be:

User requirement

Feasibility Study

Requirement Analysis

Design

Coding

Testing

Implementation

Maintenance/Review

Using system development life cycle is an effective way to design a system. Developer can follow the system development life cycle steps to increase the quality of the system. Developers follow the system development life cycle to reduce mistake making. They know the direction of development and let the development process more completely.

Data flow diagram

Hard approach

The hard approach is a high structured approach to the analysis of information systems. It follows a logical sequence of steps adheres to rules, guidelines and standards. Hard approach focus on the procedures. Using a hard approach to analyze the information system to keep all the procedures work associated with each step is processing. The progress will work on schedule and effective. It has a clear solution to processing problems. It ensures all procedures are thorough planning and scheduling. That makes sure all objective defined for each step is correct and in order. That mean the progress is more controllable than using soft approach. Following the default procedures let you make fewer decisions. So, it can reduce the decision time of procedures.

CATWOE analysis

CATWOE is word combining of:

C = customers/clients

A = actors/agents

T = transformations

W = world view

O = owners

E = environment

CATWOE analysis helps differentiate and sort the people, processes and external factors involved in the Information system that is being analyzed. Using CATWOE because that can improve the productivity and quality assurance, and this is considering for the users need. That can reduce problem make and accord to customer’s requirement.

At first, need to ask why customers/client dissatisfaction with the existing system and how they react to the new system. That is important to know how to improve the system and fit to the users need. Then we can enhance that directly.