Roles And Responsibilities As An It Officer

Published Date: 02 Nov 2017

The most important reason of this assignment is to discuss about skills that I poses and persons that I must develop in my personal and professional life. Importance the argument as a focus, it will help to design the personal development plan and strategies to meet and assist the gaps and drawback present on me. in addition to finish with the help of various indicators, I have make sure able to develop and learn those different skills need in my life

Company Overview

F@K technology Ltd is IT Solutions Company. It’s a team of creative, energetic, young and enthusiastic professionals with a sparkling stream of ideas having a vast experience in the field of IT and Technology. F@K Technology provide the Inbound Consulting Services for IT Solution, Application Development, content designing, Developing and hosting as well as provide the latest E-commerce tools to all types of Business.

The main mission of our company is to serve the customer and help them in their growth and success through the highest quality service delivery and a commitment to help them in meeting their goals.

F@K technology Ltd offers a variety of high value, easy-to-use software application, we are more concern about the benefits, cost-effective, ease of use, standard user interface and the software application that look sharp and expert, flexible and well-suited with Windows’s and other platform.

Insight into End User requirements and troubles is what drives F@K technology Ltd to surpass and go beyond the industry policy. All of these essentials differentiate F@K technology Ltd and reinforce pleasure among existing consumers. The fineness that it strives towards is what will allow it to raise and become a well-built strength in the development of industry.

Roles and Responsibilities as an IT Officer

According to the IT officer, usually plays numerous roles within an organization or company. In fact, day by day IT officer everyday jobs can vary greatly, depending on the mass and arrangement of the company (Isanet.ccit.arizona, 2003). Decision-making tasks often enlarge beyond just supervising the computer security, maintenance, and development and information systems as well. In addition, a lot of people functioning in this field execute duties that generate an opportunity to focus in a precise field of IT (Plato.stanford, 2012).

Starting an operational point of vision, the majority of IT officer responsibilities involve testing the honesty and routine of diverse information networks and software. Of course, as technology tends to evolve rather speedily, the IT officer must also periodically appraisal and evaluates how current systems and applications are meeting the needs of the company or organisation (Ratzburg, 1994). This means that a successful IT officer should be able to identify and implement new technologies to enhance the long-term operational and strategic goals of the company or organisation.

Increasing number of IT officer, the position also comprises business planning, mainly in terms of defining the Internet presence of a company or organisation. Depending on the task of the company, the task of IT officer responsibilities may range from tracking and encrypting information collected from customers visiting the site to enlarge and monitor online society tools, such as message boards, feedback, surveys, etc. IT officer typically manage the upgrading and fixing of system-related hardware and software applications which are related to Internet and intranet sites.

IT officer responsibilities are not limited to machines, on the other hand. In fact, IT officer typically manage and straight the workflow of different group of peoples. For example, many IT officers are allocated and prioritized everyday jobs to be performed by system analysts, programmers, web developers, and other supporting staffs. Various managers also work as mentors to managerial level officers when it comes to developing and implementing IT policy and set company standards. In others, at any time unfavorable technical issues are practiced within the company, the IT section normally serves as the internal help desk and troubleshoots problems.

Inside large companies, there can be more than one IT officer; each assigned with a specialized position. For example, some may act as project managers, developing budgets and organize the roll out of new projects and schemes. They typically have a good contact with exterior clients and third party dealers. Further areas of specialization in IT management consist of software development, quality control and management, security issues, and information assurance and training of inter personnel.

Identification of Interpersonal personal skills

Interpersonal skills consist of not only how we communicate with, but also our self-confidence and our aptitude to listen, understand and react. Problem solving and decision making are also considered as interpersonal skills (Skillsyouneed, 2011).

People with good interpersonal skills are more successful in both their personal life and professional careers. They are apparent as calm, confident and charismatic - qualities that are often appealing to others (Webcache.googleusercontent, 2012). Being more alert of our interpersonal skills can help us progress and build them. Skills we need provide an general library of articles to help us learn about and improve our interpersonal skills.

Trained people are likely to respond to what we say, how we say it and what we do, as well as how these actions make others, and us, feel. These skills are easily additional developed with a little time and attempt spent working, thinking and practicing them. Remember it is worth spending time developing these skills as good interpersonal skills can improve many aspects of our life.

Interpersonal skills are also sometimes refer as social skills, people skills, soft skills or life skills, even though these terms can be broader and may also refer to other skills.

Verbal and written communication skills

Good communication skills are a prerequisite in our personal and business life. Some are naturally excellent communicators. For everyone else, communication is a skill that must be nurtured. With a small time and endeavor, no one will ever know we weren't born with the gift of god (Editor, 2012).

Communication within a team and organisation is vital for the better flow of information. This may be verbal (within a meeting or a 1-1 discussion) or written (a memo or the meeting). Efficient communications rely on oral and written skills. Throughout this unit, we will be set tasks to stretch these skills

Skills required and its importance

Leadership

It is known as a critical management skill, the skill to inspire a group of people in the direction of a set of common goal. These items will help us develop our skills as a leader.

Everyone is a prospective leader and opportunities for leadership happen daily. But, many people lack confidence or leadership experience – they doubt that they can lead and so they do not even try. Learning how to lead includes learning how to follow, so recognizing the roles and responsibilities of leaders and followers is a must important for those who work within a team (About, n.d.).

To lead, we need to be conscious of our own potentials and weaknesses. Before others will respect us as their leader, we must respect our self. We must know people, so that we can recognize what inspires them, what rewards and morals matter to them and how, as a team leader, we can encourage them with our apparition of what the team can attain.

Time management

It's important that we have to develop effective strategies for managing our time to poise the conflicting anxiety of time for study, free time, job searching and earning money. Time management skills are important in job hunting, but also in many other aspects of life: from revising for examinations to working in a vacation job (Rusbult, 1989).

Occasionally it might seem that there isn't sufficient time to do the job that we need to. This can lead to a buildup of stress. When revise materials and notes for examinations or during our final year when we have to mix the pressures of exhaustive study with finding time to apply for jobs fine management of our time can be mainly important. Once we have recognized steps in which we can develop the management of our time, we can start to regulate our routines and patterns of performance to decrease any time-related stress in our lives (Kent.ac.uk, n.d.).

Team work skills

Teamwork is attractive more frequently used and broadly accepted as way to augment output in the workplace. According to the "Twenty-First Century Workplace Trends Study," by Joseph Boyett and David Snyder, "We are seeing rapid growth in the use of cross-functional, multidisciplinary teams" in the workplace (Hai, 2012). For example, they say "one-third of American companies with 50 or more employees have more than half of their employees working in self-managed or problem-solving teams" (Web-books, 1990).  Demonstrating teamwork skills is decisive for individuals looking for jobs.

Problem-solving

In any situation, several people will see only the troubles they counter and will be weighed behind by them. Others with problem solving skills may be quick, perhaps too quick, to see a solution. They may not understand the complete amount of the difficulties. Having an open minded and a positive approach can be supportive when solving the problem. If we suppose that something is impracticable, nine times out of ten we will prove our self right (DiMaio, 1996). Likewise, if we take the approach that nothing is impracticable and are enthusiastic to look for a explanation that works, we are likely to find one. People who are not self-motivated either does very little or use up their team mates’ valuable force to keep them going. Such people are not welcome or regarded in a team.

Personal and Professional development plan

Personal Development Plan is defined as a structural process or step by step process to reflect ones learning, performance and achievement to develop personal performance or education and career (Heacademy.ac.uk, 2008).

It embraces a variety of approach to knowledge that bond planning (persons goals and purpose for learning or accomplishment), doing (supporting actions to objective), recording (opinion, ideas, in order to recognize and support the procedure and outcome of learning) and reflection (analysis and appraise experiences and the outcome of learning) Qualityresearchinternationa, 2004).

1st and 2nd Month (1 month = 30 days, 2 months = 60 days)

S.N

Priority

Skills Required

Focus Area

1.

1

Communication Skills

Consumer handling

Maintaining association

2.

2

Problem Solving

Fault handling

Successful and critical decision

Outcome

1.

Successful communication skills

2.

Make decision in vital phase

3.

Maintain the association link (work smartly with leaders or other department)

4.

Handle the consumer

3rd and 4th Month (1 month = 30 days, 2 months = 60 days)

S.N

Priority

Skills Required

Focus Area

3.

1

Computer Hardware & Software Skills

Maintain the Server

Hardware and Software

Networking inside office

4.

1

Strategies & Operational Planning

Achieve the principle set by the Office

Success of the company

Sustain the cost effective

Outcome

1.

Obtain knowledge of internal and external structure of computer

2.

Fault handling of software application

3.

Perform weekly or monthly maintenance of server

4.

Stay with the criteria of company and work

5.

Reduce cost of company by using new and applied technologies

5th and 6th Month (1 month = 30 days, 2 months = 60 days)

S.N

Priority

Skills Required

Focus Area

5.

2

Initiative and Enterprise

Innovative ideas and solutions

Quality outcome

6.

1

Organizational Planning

Time management

Team Dynamics

Memorandum

Prepare report

Outcome

1.

Produce new ideas and solutions

2.

Maintain company standard

3.

Work smartly with team

4.

Finish the task within time provided by company

5.

Create weekly/monthly reports

A PDP will help everyone to become further aware of how they are learning and what approaches will help them to execute at the best. An extra motive for pursuing a development plan is that it generates a personalized folder which helps to understand what is being done.