Process Improvement And Documentation

Published Date: 02 Nov 2017

311 Road, C Close, Block1, Flat 4, Festac Town Lagos| 234 803 409 1166 | [email protected] | http://ng.linkedin.com/pub/samuel-johnson/37/491/993

PROFILE

The key strengths that I possess for success in technical unit are, but are not limited to the following:

• Successfully designed, deployed, tested and supported network Infrastructure that consist of CISCO, Microsoft and Linux base systems and other OEM equipment.

• Supported MS SQL and MySQL database running on LAN and WAN applications.

• A self-starter.

• Eager to learn.

• Provide exceptional contributions to customer service for all customers.

• Also have experience in learning and excelling at new technology as needed. My experience also includes but is not limited to:

• Project Management

• Customer service and support

• Problem isolation and analysis

• Software quality testing

• Application and requirement analysis

• Process improvement and documentation

• Budget Planning and Documentation

KEY SKILLS

Proven ability to install and repair various electrical/electronic devices like LCD TV, VCD, DVD, GSM phones, Tablets, computers, monitors, UPS, stabilizers, print device, satellite dish, specialize in crimping network cable, patch panel termination, setup network server cabinet rack, PABX installation and maintenance.

KEY ACHIEVEMENTS

Successfully designed, deployed, tested and supported network Infrastructure that consist of both Microsoft and Linux base OEM systems.

Provide exceptional contributions to customer service for all customers.

Setup, deploy and ensures that all IT infrastructures are up and running by creating a disaster recovery strategy to backup and restore data and ensure that data is well secured by updating the antivirus and internet security application, download and install software (OS) patches on all system within and outside the organisation units.

Website design and management through html, fireworks and dream weaver platform.

Revived and managed all the various institution Case Tracking Unit (Crime Data Unit) for Lagos State Ministry of justice case tracking project.

Successfully setup and administer Virtual Private Network (VPN) between the London and Lagos office.

Successfully setup and deploy Oracle database on Linux and Windows platform for both Aptech training centre, Apapa and Karrox, Ogba training institute respectively.

Supervised IT Team in the first Lagos State Crime Database Prison CENSUS exercise.

Trained Lagos state public servant on Excel 2010, Word 2010, and Introduction to computer and Internet.

ADDITIONAL INFORMATION

Training: ITL Version 3, MCTS, MSCE, ACM Associate Member

Languages: English, Yoruba

WORK EXPERIENCE

IT Manager | Dataexpress Outsourcing Nigeria Ltd Jan 2010 Till Date

Project Management/IT Services

Job responsibilities:

Integration and troubleshooting of HP Servers, Dell Servers, all brands of workstation, laptops, computer hardware and software, Network printers (MFP), Firewall and Proxy Server running on both Linux and windows, Scanners running on all version of windows OS like MS Windows Server 2008, MS Windows Vista, MS Windows 8, Windows 7 and Windows XP at various Case Tracking Unit all over Lagos State and Data Express Lagos office.

Give up to date of weekly technical report to the organization’s Directors.

Update Organization Help Desk, IT Inventory on the SharePoint.

Budget Planning and Documentation for every upcoming year.

Installation and configuration of MS Outlook and MS office communicator.

Support Microsoft Outsourced Exchange, Deployed MS Exchange 2007/2010 and SharePoint 2010.

Support users on Microsoft office suite.

Installation and Administration (running scripts) for MS SQL and PHP MySQL base database.

Installation and testing of application linked to the MS SQL database.

Deploy setup and administering of Active directory, DHCP, DNS WINS and Proxy (running on Linux OS) Via VM Ware, IOS MAC based system, Android based platform and physical server, ISA 2004/2006 to prevent intrusion and secure both the organization internal and external network.

Setup configure and administering of CISCO Routers, VOIP, Internet Radio Modem and Virtual Private Network (VPN) devices, Juniper Firewall devices, firewall proxy server ISA server 2004/2006 and TMG 2010 between the London office and Lagos.

Setup, deploy and ensures that all IT infrastructures are up and running by creating a disaster recovery strategy to backup and restore data and ensure that data is well secured by updating the antivirus and internet security application, download and install system patches on all system within and outside the organisation units.

Monitor, review and improve the organisation’s business IT processes, systems and to work closely with the directors on all business issues (Business problem Definition) and provide solution on best management practise, business process integration and business solution definition.

Taking inventory of all equipments and devices relating to IT infrastructure on the organisation SharePoint.

Website design and management through html Notepad, fireworks and dream weaver platform.

Revived all the various institution Case Tracking Unit (Crime Data Unit) for Lagos State judicial project.

Trained staff on basic use of latest Microsoft office suite like excel 2010, word 2010 power point 2010 and outlook 2010 applications.

Network Faculty | Karrox Technology (NTTT) Aug 2009 to Jan 2010

Information Technology Training Institute

Job responsibilities:

Conduct training for the student institution on A+ , N+ , MCSE, Linux and Linux Scripting, CCNA, CWNA

Troubleshoot computers hardware and software running on Linux and MS windows platform.

Supervising daily report of student’s academic activities through their various faculties.

Setup, configure and managing Linux Red Hat operating system.

Deployed Oracle database running Red Hat Linux for the institution.

Systems Administrator | Aptech World Wide Jun 2008 to Aug 2009

Information Technology Training Institute

Job responsibilities:

Assembling and troubleshooting of computer hardware and software.

Managing, troubleshoot and administering of external network device(VSat Modem), administering of servers like Active directory security server, DNS,DHCP and ISA server in both Apapa centre and Annex Apapa Lagos.

Conduct training to the information technology student of the institute.

Supervised and monitoring of lab attendant daily reports on the computer systems status in the institution.

Successful implementation of new technology like MS ISA, MS Database and Active Directory services into the organisation network.

System Administrator | Topnet Computers Nigeria Limited Feb 2006 to Feb 2007

Computer Assembling, Sales, Services and Support

Job responsibilities:

Assembling and trouble shooting of organisation internal computers, managing and administering of organisation network resources and support and servicing of client computer systems.

Setting up of organisation security server (PDC), DNS and DHCP servers running on MS Windows Platform and helped the organisation to upgrade system for expansion.

EDUCATION & QUALIFICATIONS

On-goingUniversity of Wales (Cardiff) - MSC Information Technology (MCF Project, Information Strategy)

National Institute of Information Technology - Diploma Certificate MS Network Engineer (A+, MCP, MCSE, MCDBA) 2008

University of Ibadan, Ibadan, Nigeria - BSC Statistics (Computer Science, Mathematics, GES) 2004