Management Information System In Maruti Suzuki India Ltd

Published Date: 02 Nov 2017

Management Information System in Maruti Suzuki India Ltd, Surat

Maruti Suzuki India Ltd

Corporate Profile

Maruti Suzuki India Limited (MSIL, formerly Maruti Udyog Limited) is a subsidiary of Suzuki Motor Corporation, Japan. MSIL has been producing cars in India since 1983. Maruti revenues totaled approximately 73.3 billion rupees in 2009-2010. Its operating profit from 2009-2010 is 75 million rupees, while net profit comes to 6.8 billion rupees.

The company has two production plants in Gurgaon and Manesar, south of New Delhi, India, with a combined annual capacity of producing over 12 lakh (12, 00,000) units of passenger vehicles. The company plans to invest 17 billion rupees in the Manesar plant.

Maruti is known for its diesel cars, especially the Maruti 800. Other models include the popular hatchback Maruti Zen and Alto.

It has fourteen brands and more than a hundred variants - Maruti 800, Omni, Eeco, Alto, Alto-K10, A-star, WagonR, Swift, Ritz and Estilo, Gypsy, SUV Grand Vitara, SX4 and Swift DZire sedan. Maruti Suzuki introduced factory option on 5 models equipped CNG across vehicle segments. These include Eeco, Alto, Estilo, Wagon R and SX4. Maruti Suzuki has strength by employees in 7600 (late March 2010).

In 2009-10, the company sold a record 10, 18 365 units including 1, 47,575 units mainly export to Europe, the remaining 870 790 sold in India. In the third quarter of 2009-2010, the company sold 258, 026 units. Thus, in March 2010, Maruti Suzuki has a market share of 53.3 percent Indian auto market 16 Indian passengers, 33,752 passenger car units.

Maruti Suzuki will invest around Rs.1, 250 corers (Rs 12.5 billion) to expand the capacity of the K series engines between 2010 and 2012. Annual capacity will be extended over 7 lakh existing units 5 lakh units of motor vehicles of the series K. This will be a progressive investment to be completed in 2012. It has a sales network of 802 centers in 555 towns and cities of India. The support network customer service consists of 2,740 workshops in over 1,335 towns and cities.

In 2008, Maruti Suzuki India Limited unveiled a National Road Safety Mission where would train 500,000 people in safe driving in three years in 61 schools and 4 Maruti driving schools Driving Training and Research (IDTR) in Delhi, Dehradun and Vadodara.

Vision and Values

Maruti is India's leading automotive industry. It is believed that the customer is king.

Ensures that performance, after-sales service and customer service are very good in India. Here are some key points of the vision statement of Maruti:

    The modernization of the Indian automobile industry

    The development of faster cars and sell them for less.

    The production of fuel-efficient vehicles to conserve scarce resources.

    The production of a large number of motor vehicles, which was necessary for growth.

    Market penetration, market development and diversification like product development.

    Partner relationship management, value chain, value delivery network

Maruti has two values ​​- the ability and commitment. Maruti's vision is to appear as a learning organization.

There are three processes that are critical to develop, reinforce and cascade of a positive culture, transparent, supportive and high performance work systems and practices in the company. The first process is the ability of senior management to walk the talk of manager ability to deliver on time and with high levels of efficiency. The second is a rewards and recognition program that aid in the evaluation. Each member of the organization from the shop floor supervisors to managers in the lower staff is recognized and rewarded for their efforts. These include cash benefits and benefits in kind. Employees are career development and professional growth rewards. The third process is the use of communication technologies such as the monthly newsletter and to highlight the expectations and achievements of all team members. This three-tier approach of leading by example, rewards and recognition and communication techniques is triple Maruti approach is taken to ensure that it is visions and values ​​that meet the highest standards and that it is a quotient high performance in their work.

Maruti defines its vision statement on their website to include the following five areas:

    Customer Obsession: Make sure the customer gets what they want.

    Move fast, flexible and first aid: Produces and sells cars as a rapid pace.

    Innovation and creativity: Introduce new technologies and new models at a fast pace

    Networks and Associations: Believe in partnership with several parts production companies hosting car shows.

    Openness and learning: The people working in the company are given the opportunity to experience and explore.

Manufacturing Plants

In August 1986, Maruti produced 1, 00,000 vehicles. In 1993, the company produced 1 96 820 vehicles, mostly Maruti 800. Cumulative production reached 1,000,000 in 1994, 2,000,000 in October 1997, approximately 4 million in 2003, 4.7 million in 2004 and five million in 2005 and 6 million cars in 2006.

Maruti Suzuki has surpassed its Japanese parent, Suzuki Motor Corporation in overall production in 2009 when Maruti Suzuki launched 9,66,399 units in 2009, while its parent Suzuki Motor Corporation produced only 9,08,302 units.

Two production plants in India are Maruti Manesar and Gurgaon. In 2009, Maruti expanded its capital spending Manesar plant on the lines of 2,000 crore. The company launched a line of three lakh unit in Manesar to increase production capacity of about 1.3 million units. Manesar plant is responsible for the production of the Swift, Swift DZire, A-star and SX4. The remaining Maruti cars are manufactured in Maruti Suzuki's Gurgaon plant.

During 2010, Maruti sold 8, 36893 units in the domestic market, and 1, 30,688 units of exports. Maruti has increased production of cars in the domestic market to meet the growing demand of consumers in India. El Alto and Wagon R brought maximum revenue for the domestic market to sell 2.4 lakh units Alto and WagonR sales of 1.4 lakh units of cars.

At present, Maruti sells more in the Indian domestic market than in the export market.

Technology

Maruti Suzuki utilizes innovative technology of Compressed Natural Gas - the gas injection port intelligent (IGPI) in five of its models - the SX4, Eeco, WagonR, Style and High. IGPI technology offers more power and functions as a full petrol engine, while achieving fuel efficiency. IGPI technology uses injectors for each cylinder and a particular amount of CNG is injected into the engine through the gas ports. The engine control unit controls the amount of CNG required for each trip.

Two of the components used in cars like the Maruti Omni Maruti to help increase fuel economy are the crank sensor and the knock sensor. They control the ignition timing and fuel injection. The crankshaft is a part of the car engine that translates the linear motion into rotation. The sensor is part of the internal combustion engine that controls the position and speed of rotation of the crankshaft. The knock sensor is a part that is linked to the car engine when the car engine is not running it calls and usually hear the patter. The knock sensor sends a signal to the control module power cars (PCM).

The Maruti Swift is powered by a Diesel Direct Injection System. This engine has a combustion efficiency, increased torque and cleaner emissions. The engine is very lightweight and has a 75 hp, 190 Nm of torque capacity. It has a five-step technology multiple injection that makes the car run better than other cars. It also has a Head Over camshaft gives the engine twice as fast operation. It also has a Chain Drive Timing System. This engine is much better than the Maruti 800 engine, which has a single camshaft overhead and only two valves per cylinder, while the Swift has sixteen cylinder valves.

The Maruti Suzuki SX4 has a variable valve timing engine.

According to the company, they will use the K series engines in all car models. India's largest car maker Maruti Suzuki has decided to implement the gasoline engine K series all models for at least five years, according to a company report. The K series engine is a four cylinder engine comes online camshaft and twin cam variants. This engine will be in the Maruti plant in Manesar Haryana for car A-Star, which is produced in India and sold in Europe. The K series engine is Euro 4 and Euro 5, and is the most advanced of the engines. The engine has a CO2 emission of 109 g / km and plans to further reduce. The engine is very fuel efficient.

Awards and Recognition

As a leading Indian brands of cars, Maruti Suzuki has won many national and international awards since it began production.

Some of the major achievements of Maruti are listed below:

    Maruti Suzuki Alto received customer voice TNS Award in 2008. TNS Global is a market research firm. In the same year was awarded the CNBC-Autocar India Maruti in the category of best value for the SX4 car. He also received the CNBC-Autocar India Best Medium Car award and CNBC-Autocar India Car Award from viewers' Choice for the SX4. Maruti Suzuki India Limited received the car manufacturer of the year award in 2008.

    In 2009, Maruti won the JD Power Asia Pacific Index of Customer Satisfaction (CSI) award survey, the rate of JD Power Asia Pacific Sales Satisfaction (SSI) Survey prize, prize brand favorite cars on CNBC Awaaz Consumer Award The Golden Peacock Eco-Innovation Award and the Gold Award of the India Manufacturing Excellence Awards (IMEA).

    In 2010, he won the CNBC-TV18 Overdrive Maruti Manufacturer Manufacturer of the Year and Coach of the Year.

    Campaign "Boondon Mein" High won the silver medal at the prestigious "Effie Award" in 2006 and 2007.

    High won the "Car of the Year" and "more exciting New Car of the Year" by Automobile magazine India in 2000.

Some of the international awards won Maruti are:

    Japan - won the award of Car of the Year by the Automotive Researchers and Journalists Conference, the Car of the Year 2005-2006, Goof Design Award by the Organization for the Promotion of Industrial Design and the view 2005-2006 Japan Car of the Year Award.

    Iceland and Ireland - Maruti Suzuki won the Car of the Year 2006 awarded by the Automotive Journalists Association of BIBD, Samperit Irish Car of 2006 issued by the Automobile Association of Irish writer.

    New Zealand and Australia - won the Fairfax AMI Maruti Small Car of the Year Award by Autocar, the National Business Review Small Car of the Year by The National Business Review and the 2005 Car of the Year Cars guide.

    Malaysia - Maruti Swift was the winner in the NST MasterCard Car of the Year 2005 category "Small Car".

    China - Maruti Swift won the 2005 CTV COTY "economy car" of CCTV.

Management Information System (GIS)

Concept of MIS

MY basic convictions were to process organizational data and present it in the form of reports at regular intervals. This conviction was altered when the distinction was made between data and information. The information is a result of the processed data, the data is a set of values. This conviction was altered even more, that is the system must provide information in a form and format that will make an impact on its users, the provocative decision, action and research. Later he realized that some kind of selective approach was necessary for analysis and reporting, therefore, the concept of exception reporting is embedded in MIS. Also raised the need to keep all the data together so that you can access by anyone and can be processed according to their needs in different ways. This gave rise to the concept of database, proved much effective.

Over a period of time, the concept of end-user computing using multiple databases emerged, which unveiled a fundamental transition in MIS. This transition was the decentralization of the system. When this became a reality, the concept of MIS changed the decision-making system.

Information System business objectives and implementing Mission Pure and Social Sciences Application of the Principles and Practices of Management Use of databases and equipment Tecnolog Knowledge Base and MIS information base is the principle and practice management . MIS uses the concept of management control in its design and is based primarily on the fact that the decision-making or manager is a human information processor. It is based on systems theory offers solutions to manage complex situations and make entrance flows using communication theories.

Conceptual view of MIS

EIS Mission Critical Business Information System Functional Information Apllications database subsystem and knowledge base of Data Processing and Analysis System Knowledge OLTP, data and validation systems

MY Physical View

Role of MIS

The role of MIS is an organization which can be compared with heart role in the body.

    The system ensures that adequate information is obtained from various sources processed, and sent also to individuals, groups of individuals or government officials: managers and senior management.

    Various needs are met through a variety of systems such as query, analysis systems, and modeling systems Decision Support System. MY contributes to Strategic Planning, Management Control, Operational Control and transaction processing.

    This helps the administrative staff in the processing of transactions and responds to queries on the data relating to the operation, the state of a particular album and references in a variety of documents.

    This helps junior management staff by providing operational data for planning, scheduling and control, and help in making decisions at the operational level to correct a situation out of control.

    It helps mid-level management in the short-term planning, goal setting and control functions of the company.

    Support senior management in setting goals, strategic planning and development of business plans and their implementation.

    It plays an important role in the generation, communication, information identifying the problem and helps in the decision making process

Therefore, MIS plays a pivotal role in the management, administration and operations of an organization.

Impact of MIS

Management Functions

MY facilitates effective management of marketing, finance, production and personnel. It facilitates the tracking and monitoring of functional objectives. Functional management was informed about the progress, achievements and shortcomings in the activity and objectives. It helps in forward planning and long-term forecast. He called the manager's attention to a situation that is an exception in nature, he / she induces to take an action or decision.

Business Understanding

MIS uses the data dictionary, entity and attributes. Respectively, designed to generate information on the organization. Since all information systems used the dictionary, there are terms common understanding and terminology in the organization of the delivery of clear communication and a similar understanding of an event in the organization.

Systematization of business operations

MIS leads to streamlining operations, which complicates the system design. Improving Business Administration to bring a discipline in its operations, as it requires everyone to follow and use the systems and procedures. This class brings great professionalism in the business operation.

Address to the goals

Indirectly helps to pull the organization in a direction towards the corporate goals and objectives by providing relevant information to the people in the organization.

Management Efficiency

The background information motivates an enlightened administrator use a variety of management tools. It helps to turn to this type of exercise as experimentation and modeling.

Reducing overhead labor

From MY works in basic systems such as transaction processing and databases, the monotony of office work is transferred to the computer system, relieving the human mind to a better job.

MIS users

Each person in the organization is a user of the MIS. The people in the organization operate at all levels of the hierarchy. A typical user is an employee, an assistant, an officer, an executive or a manager. Each of them has a specific task and a role to play in managing business. The GIS can meet the needs of all people.

The main task of a salesperson is to find the data, make a statement and present it to the highest level. An employee may use GIS to a quick search and reporting it to a higher level. An assistant is responsible for collecting and organizing data, and performing a rudimentary analysis of the integration of data from different disciplines and to analyze and make critical comment if you find anything adverse.

The MIS provides the methods and mechanisms to integrate the data and report it in a suitable format. An executive plays the role of a decision maker. He is in the responsibility and accountability of a position of a planner and a decision maker. He is responsible for achieving the objective and goals of the organization. The GIS provides facilities to analyze the data and provides the decision support systems to carry out the execution task. The GIS provides a set of action-oriented information.

The principal has a position of responsibility and accountability for business results. Its management function expands beyond its management function. He is a strategist and long-term planner. A person with a vision, analytical skills and are expected to use these skills in senior management roles. GIS provides information in a structured or unstructured to react. The MIS caters to their constant changing information needs. It is expected that the user of the MIS to be a rational and MIS design is based on this assumption.

However, in reality, the impact generated by MIS people is difficult to explain. The nature of the effects in some cases is negative. However, this negative impact can be managed with proper training and guidance.

It is observed that in the lowest level, is a feeling of insecurity. As the MIS removes the monotony of the search, collection, writing and transmission of data, working vacuum so created is not easy to fill, creating a sense of insecurity. To some extent, the importance of the individual is also lost, leading to a fear of non-recognition of the organization.

At the level of an officer and an executive, GIS does the job of handling and data integration. We analyzed data from a default. This means that business knowledge is transferred from one person to the GIS and is available to everyone in the organization. This change arises from the MIS creates a feeling of having been abandoned by the knowledge, information and advice. The psychological impact is greater if the person is not able to cope with this change by expanding or job enrichment and the position held by him.

The manager holding a senior management position or middle suffers from fear of challenge and exposure. The GIS makes these more effective competitors as they will have access to information and be able to interpret. This leads to a situation where you are afraid that your position, the decision and the defense will be challenged and may be wrong at some point. The risk of adverse exposure to higher management increases. The effects so far identified are all negative and are only a few cases.

The positive effects on people of all levels have become more efficient operators. The time and energy spent earlier in productive work apply now for productive work. Some are able to use their knowledge and analytical skills, with the support of information for the improvement of their position in the organization. Managers, having improved his decision. Making capacity, are able to handle complex situations with relative ease. Some benefited by improving their performance and is held in high esteem by senior management.

Entrepreneurial managers are able to use the systems and models to test a number of alternatives in a given problem. The impact of GIS on the people in the organization is phenomenal as it has done the same collective body of people more efficient and productive.

The last great technological advances in communication, such as multimedia, image. Web Etc the ability to access data stored in different places of the wide variety of hardware platforms graphical user interfaces (GUI), Internet and MIS proposal would more attractive and effective. A smart user of the information may demonstrate the ability of decision-making, as its handling capacity is greatly reduced, with the information already available on your desktop.

Through GIS, the information can be used as a strategic weapon to counter threats to the company, make businesses more competitive and achieve organizational transformation through integration. A good MIS also makes a transparent, removing all barriers to communication.

MIS used in Maruti Suzuki

It is the integration and rationalization of business processes involving process compliance, structuring, storage and retrieval of data. This involves the generation business analytics instant control and monitoring reports of the relief of man and machine, and decision-making.

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Oracle

"The open interfaces of Oracle E-Business Suite provides better integration with our legacy systems. Standardization of technology and Oracle applications also reduce support costs and ensure an easy upgrade in the future."

Oracle Consulting was contracted to install a series of Oracle E-Business Suite modules and integrate with existing systems Maruti. The eight-month project, including up to 50 people, including staff Maruti, Oracle consultants, and employees of third-party organizations. Maruti Oracle also helped with the management of change, a fundamental part of the process to ensure rapid user acceptance.

By standardizing on a single platform of Oracle, the company achieved better control of their finances, procurement and human resources functions. Also won a more manageable and scalable platform to support its rapidly expanding business.

Before using Oracle, Maruti uses various homegrown systems to manage its various lines of business. Many of these disparate systems could not talk to each other, requiring the staff.

Reasons for selecting Oracle

Maruti has a history of successful implementations of Oracle, from the implementation of Oracle Database and Oracle Real Application Clusters as a stable base for dealer management system nationwide. Himself dealer management system was developed using the Oracle Fusion Middleware products. When it came to choosing a solution for the ERP system, Maruti turned back to Oracle.

"We evaluated several packages, but we found the open interfaces of Oracle E-Business Suite provides better integration with our legacy systems," said Uppal. "The standardization of technology and Oracle applications also reduce support costs and ensure an easy upgrade in the future."

Maruti had used external agents to develop and implement Oracle solutions. This time, the company decided to work directly with the vendor to implement the ERP system.

"We found that many systems integrators do not have enough knowledge of Oracle E-Business Suite to ensure smooth implementation," said Uppal. "By participating Oracle Consulting, we would have easy access to technicians with a thorough knowledge of the product and consultants with extensive experience in project management and business knowledge.

"Oracle Consulting was exemplary in his conduct throughout the project."

Implementation Process

In addition to designing the system and providing advice on business process reengineering, Oracle Consulting was responsible for the management of the different parties involved in the application. These include Oracle Certified Advantage Partner IBM, who completed some of the work function (write custom code extensions and installation of Oracle Financials and Oracle Procurement). Consulting Oracle modules implemented Oracle Human Resources.

Oracle Consulting provided three months post-implementation support, and also helped Maruti for one month in the period before the close of business.

Key Benefits

    Strengthening management by consolidating into a single financial platform

    Gained a thorough understanding of the financial results by using Hyperion to analyze budgets and consolidated accounts

    Reduced procurement costs by streamlining purchasing processes

    Always human resources staff with greater control over hiring, payroll, compensation management, leave management, competency assessments, and personal development

    He assured optimal implementation through participation Oracle Consulting to oversee the design and implementation of the solution, and manage the implementation team

    Achieved Seamless integration with legacy systems, ensuring senior managers have visibility of business performance

    User acceptance Promoted by developing comprehensive training programs to help staff transition to the new system

Maruti serves within India. To support this growth and improve efficiency, the company decided to renew their systems information technology to provide end-to-end visibility in the organization. To minimize the impact of system change in your business, Maruti decided a gradual migration to Oracle E-Business Suite. As a first step, the company decided to replace its financial, procurement and human resources systems with Oracle Financials, Oracle Procurement, and a range of applications from Oracle Human Resources.

Oracle Consulting was selected to oversee the implementation, including determining

Maruti requirements and develop a project plan, system design, software implementation, the management of the various parties involved, and post-implementation support.

Standardization Improves Financial penetration

The problem with using multiple systems to manage finances was the lack of control over the processes and quality of information. Each office followed different workflows, which often meant a division lagged behind the other in the delivery of information. Different data formats requires tedious consolidation, preventing real-time access to critical stats.

With Oracle Financials, Maruti was able to standardize on a single financial management platform. According Uppal, the company achieved tight control over accounts payable and accounts receivable, and general ledger won an approach, which helps in managing all financial information.

Deepening details with Hyperion

Maruti has used software Hyperion Enterprise Performance Management for the past two years to analyze budgets, consolidation of accounts through nine subsidiaries, and conduct financial reporting according to generally accepted accounting principles (GAAP) India. The system is integrated with Oracle Financials and is currently used by about 10 staff members in the department budget Maruti Finance.

"We use Hyperion to complete scenario-based analysis and projects," said Uppal. "The

The system supports all types of reporting and analysis, giving the senior management and deeper understanding of our performance as and when needed. It warns of potential problems before they affect our operations and has helped improve the accuracy of our forecasts. We are able to respond more quickly to changing market conditions, increasing our competitiveness. "

Oracle's acquisition of Hyperion in April 2007 is good news for Maruti. "When implemented Oracle Financials, we found that the application integrates with the Hyperion system, so there was no business interruptions when we cut to Oracle legacy of our financial system," said Uppal.

Reduces costs simplified acquisition

Oracle buys Maruti implemented to manage the acquisition of capital goods, services and indirect inputs. Before implementing Oracle Purchasing, certain subsidiaries had a rudimentary system, while others were based on basic spreadsheets to manage the process. This makes it difficult for the organization as a whole to have control over the capital and purchasing services, leading to increased costs and excess inventory.

With Oracle, Maruti is now a standardized platform to monitor procurement. The company has established a list of preferred suppliers to reduce the number of suppliers and ensure that it is in control of the costs. An automated workflow sends purchase orders along the chain of approvals and maintains staff in the accounts payable department aware of all procurement activities.

While moving to an electronic system was a major change for most staff, Uppal said that was quickly adopted after an intense training period. "We have a good system of recruiting staff agile and given the ability to track the entire process, from initial order to receipt of goods and payment," said Uppal. "The staff is happier, efficiency has improved and costs have been reduced."

Human Resources Integrated Workforce Management smartens

A growth spurt saw Maruti workforce expanded to 5,000 people across India, and the company soon found that use disparate systems to manage human resources was insufficient. What the company needed was a single, integrated system for managing their employees.

After application of a wide range of applications Oracle Human Resources, Maruti reported better control over human resources functions such as recruitment, payroll, compensation management, leave management, competency assessments and development staff. The details of each employee is stored in a single database, where human resources personnel can access a full staff and work history. If you need a new position to be filled, you can search the database and run reports to determine the best candidate for the job. The staff can also generate reports to determine the skill level of the individual employee and ensure that appropriate training programs are in place to advance your knowledge.

Maruti deployed Oracle Self-Service HR with HR staff free of basic rights, such as the change of personnel data and answer questions about the details of payment and license fees. It encourages staffs to update your data and request the holiday using the system.

Their managers can approve the request online. "Our human resources staff love the system because it has delivered everyday tasks and allowed them to focus their energies on value-added activities such as the development of performance evaluation and staff," said Uppal. "This helps us attract and retain high-quality people, an important asset for any organization."

Tight Project Management Ensures Rapid Deployment

As with all implementations of Oracle Consulting addressed, the consultants met with executives of Maruti and key business users to the extent of their needs. A committee was formed to guide implementation and ensure consultants resorted to counseling senior executives. The project plan outlines the responsibilities of each party and incorporated monthly milestones and timelines test.

Oracle Consulting guarantees rapid installation without problems through the use of accelerators-the Oracle business flow implementation approach that leverages templates predefined business workflow to reduce time and costs associated with application deployment.

A key challenge of the project was to interface with Oracle modules Maruti legacy systems, including direct recruitment element, dispatch systems, the time card system for assistance, and business intelligence platform for Hyperion. Integration must be completed without any impact on business of the company, often dealing in large volumes. For example, Maruti generates more than 2,000 bills every day and long interruptions could have disastrous effects on cash flow at the end of the line.

The open and modular structure of the Oracle E-Business Suite ensures the integration technique is relatively painless. Otherwise Process, Oracle Consulting helped ensure close integration of real-time performance, allowing budget and credit checks to be completed online in the previous system.

Ensuring a smooth transition

Oracle Consulting While not actively participate in the management of change, the team contributed indirectly Maruti efforts to transition users to the new modules. Oracle recommends equipment Maruti in changes in the process and contributed to training programs.

"Oracle Consulting created user manuals, helped us design a training program for trainers, and provided additional training to our super users," said Uppal. "Your assistance was a great help in overcoming the resistance between users and adjusting to the new system. Once they understood how it worked and the benefits generated, they would adopt Oracle applications.

"With Oracle Consulting, we have a solution associated with a total end-to-end responsibility for the development, installation and support of the solution."

Plans for the future

Following the success of finance, procurement, and deployment of human resources, Maruti is considering expanding its footprint Oracle. The company is evaluating Oracle Advanced Supply Chain Management and Oracle Enterprise Asset Management. "We would like to further automate the management of supply chain processes and further integrate with Oracle ERP system," said Uppal. "We are also looking to integrate more systems with Oracle, so we can have access to real-time information across all our businesses. Hopefully Oracle Consulting to play a role in future projects."

Distributors Management System

All data collected by the various distributors and showrooms in various parts of the country are processed DMS The flow chart showing the flow of information is as follows:

Merchant

Process connection D.M.S Image Data

Showroom

Process Flow

Pre - Sales

The pre-sales process is very important because if a client has a satisfying experience during this process, that greatly increases the chances of buying the car from their showroom. At this stage, the customer is undecided as to which car to buy and where to buy. The customer acquires knowledge

    Range MUL 's car

    Related services such as finance, insurance, pre owned cars, extended warranty etc.

    Accessories, etc. Prices range offers

    Preventive maintenance of the car

Sale

    Visit the prospects

    Understanding the needs of potential customers

    Give a proposal to the client.

    Create interest and preference for MUL

    Give a detailed demonstration and test drive

    Provide instructions clarifying queries and handle objections

    Follow-up with the customer

    Safety of client

    To provide related services such as finance, insurance, accessories, etc.

    Client advice on all matters related to your car.

    In case there are too many cases of sale, it requires a special approach to serve these

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Sales Post

Complaints received by customers through distributor are:

    E-mail

    Internet survey forms

    Charter Phone

    Forum / Consumer Legal Notices

    These data are compiled in the software database.

DMS (DATA MANAGEMENT SOFTWARE)

According to market Maruti "today is a customer oriented one, where the customer is king. If a person wants to buy something, you would like to query all accessible sources. Now up to the seller that the efficiency with which he handles these questions and makes efforts to convert the same in the production.'s very important to keep track of each and every visit until and unless it is not converted or closed.'s also important to keep an eye on the marketing team, so you know what they are doing in the market and what is the answer, you are doing in the market. "

DMS does the following:

    You can keep track of all investigations and can generate timely reports as required.

    At feeding time consultation, you are asked for all necessary details.

    After collecting all the information, you can generate an invoice / Performa Offer Letter for the customer.

    DMS not only generates Performa invoice or assign the questions to the sales executives, but will keep records of the investigation until and unless the investigation is not converted or closed.

    DMS generates several reports that help management and the sales team.

    Generates reports as query log, log book, test the recording unit, visitor registration, pending registration consultation, consultation went insane for inquiry list days, closed research record, conversion rate , research expenses, target v / s achievements report (executive wise / total) and many more that will surely help Maruti, which believes in customer service and 100% conversion of research

The minimum system specifications for using the DMS are:

    Pentium PC (with CD ROM to install the s / w)

    Column 80 DOT MATRIX (can be shared within the network)

    Windows 95/98/Me or Windows NT/2000/XP/7

    64 MB RAM

    200 MB free space on the hard disk

DMS Forms

Basic models

Information on all the basic models must be entered using this form. One important thing is the availability of the color choice. That means that within each and every basic model, there is an option to allow / disallow color availability.

Model Variant

To make an entry for a variant model, you need to select the basic model. Now, you have information automatically color availability. If "cash", then you have two tables (one is detail of price and the second is color detail for metal) to specify the information about that option. The other frame (that belongs to the non-metallic option) is disabled. If you have allowed the two types of color in the box colors available Model Master Basic, then you are free to make entries in the frames and "metallic", "non-metallic". There are options to enter the sale price, the reserve price, the amount RTO, and the amount and the safe handling of the charges.

After this, select (put tick) the colors of the racks that are available with the model. Only selected colors will be shown in the application form with this model.

There is an option - "active" - ​​so that the load is free to select models from the group, in the inquiry form. If you select "No", then it will show the variety of model in the inquiry form, but still remain in the database.

Accessories Details

In this way, you can specify the details of the accessories and basic models in which they are applicable. You can specify the types of accessories along with the associated model. Based on your selection, you will have the list of accessories on the booking form with your sale and purchase price. You can change the price of the accessory in the booking form, which applies only to the sale.

Details Color

Thus, you have the options to add or change the colors of the model. According to the specification of the colors, you will have the list of colors in the standard form Variant Data

Executive Details

This form is used to create an executive profile. You can make a new entry, and change an existing entry. A photograph of the executive can also be scanned into the system and can be saved with the profile. A user name and password must be provided if you are making a new entry. This is because DMS considers each executive as a user with operator-level rights. He has to feed her and change inputs on your own. In some companies, executives can not be directly using the software. For them, we have provided User Manager with the help of which you can create a new user with administrator-level rights.

Funding Details

In the main form financier, all information is kept regarding the financial institution. Only the name of the company and the city in which it is to be introduced.

Insurance Details

Here you can maintain information on insurance companies. Insurance company name only and its working city needed to make the switch to that form.

Status Details

The status data are one of the most important features automatic soft. The state that is defined by entering the exact position of an investigation. Therefore, it is important to choose an appropriate name for the state, so it can be self-definition. The "Close" is used to determine if an investigation with the given state is active or not.

We are providing a list of names used state and believe that they can meet all your needs. However, if you want to enter or change a situation you can do with the form of status details. Default state Some generations relates to block the changes report. The others can be changed as your requirement.

Information area

This form can be used to manage different areas of work at the dealership. Queries can be classified in different areas, so that in the future you can pay more attention on a specific region in which the market is strong and maybe you can organize a camp in the area.

Mode details

There may be several ways through which you can do some research. These are the modes of inquiry, which can be specified using this form. Mode is used primarily in the details Enquiry form to maintain communication with the customer with our company.

Training details

In the main form of training, you can enter information about the training, which were carried out over a period of time. We also maintain information on the assistance of the directors of specific training. That is, the number of executives from the given list have attended the training? With the help of these training data we are generating various MIS reports. The details provided here can help management to find an efficient person for a special task. Search facility is also available, so you can find all information special training with a single click there.

Job details

Used only to maintain those special deals that are applicable to various basic models.

System Architecture

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Background

The Maruti project began in 1988. The first version of the system was designed as an object-oriented system with appropriate extensions for objects supporting real-time operation.

The trial version of this design concept was carried out to run in the top of the UNIX operating system and supported applications and hard real-time, running on a distributed, heterogeneous.

Also demonstrated the feasibility of high availability concepts embodied in the system design Maruti. No UNIX kernel changes were made in the application, which was operational in 1990. Unix was not a very welcoming host to real-time applications, since very little control over the use of resources in the system can be exercised without major modifications to the kernel. Therefore, based on the lessons learned from the first design, we proceeded with the design of the current version of Maruti and modify the application base CMU Mach, which allows more direct control of resources.

Hardware

More recently, they have launched directly Maruti 486 PC hardware, providing Maruti applications full control over the resources. The initial version of the distributed Maruti has also been implemented, allowing Maruti to run applications over a network in a real-time synchronized.

Design goals

The design of a real-time system must take into account the main characteristics of the applications that must be supported. Maruti's design was guided by the following characteristics and application requirements.

Real-time requirements

The most important requirement for real-time systems is the ability to support the timely implementation of the applications.

Fault Tolerance

Many mission-critical systems are safety critical, and therefore the requirements of fault tolerance. In this context, the fault tolerance is the ability of a system to support continuous operation in the presence of faults.

Distributives

The inherent characteristics of many systems require that several independent equipment, connected via a local area network, cooperating in a distributed manner. Computers and other resources in the system may be homogeneous or heterogeneous. Due to the operational autonomy of the components that cooperate, control and coordination of the system becomes much more difficult task if the system is implemented in a centralized manner. The techniques learned in the design and implementations of centralized systems do not always extend to distributed systems in a straightforward manner.

Scenarios

Many real-time applications undergo different modes of operation during its life cycle. A scenario defines the set of jobs running on the system at any given time. A real-time system must be able to change from one setting to another, keeping the system in a safe and stable at all times, without violating the timing constraints.

Integrating multiple requirements

The biggest challenge in building operating systems for mission-critical computing is the integration of multiple requirements. Due to the contradictory nature of some of the requirements and solutions developed to date, the integration of all the requirements in one system is a formidable task. For example, real time requirements prevent the use of many of the techniques used in handling other fault tolerant systems.

Design Approach and Principles

Maruti is a time-based system in which resources are reserved before execution. The resource reservation is done in the timeline, allowing reasoning about real-time properties in a natural way. The architecture provides time-predictable execution of real-time systems, a prerequisite for critical applications that require real-time performance.

Basic Design Approach

Resource reservation for hard real-time work

Real-time applications have strict resource reservation Maruti resulting in an advance priori guarantees timely execution of jobs in hard real time. This is achieved through a data structure calendar keeps track of all reserves and resources allocated time slots. The resource requirements are specified as soon as possible in the development stage of an application and manipulated, analyzed and refined through all phases of application development.

Predictability by reducing resource conflicts

Jobs in hard real time are programmed using a programming paradigm for time when competition for resources between jobs are eliminated through programming. This results in reducing overhead in execution time and results in a high degree of predictability. However, not all jobs can be pre-programmed. Since resources can be shared among the jobs in the schedule and other jobs in the system, such as activities that are not real-time, there may be resource contention leading to a lack of predictability. This is offset by the elimination of as many resource contention as possible and that the reduction in cases where it is not possible to completely eliminate. The lack of predictability is compensated by leave enough slack in the schedule.

Integrated support for fault tolerance

Objectives of fault tolerance are achieved by integrating support for fault tolerance at all levels in the system design. Fault tolerance relies on early detection of errors and structures, elastic applications through redundancy, and the ability to change modes of operation. Fault detection capabilities are integrated with the application during its development, allowing the use of application-specific fault detection and error handling. As error handling may result in the violation of time constraints, replication is used to make elastic application. The lack of a replica can not affect the timely execution of other replicas and thus the operation of the system can be controlled. In load conditions and expected failure, it may be necessary for the system to revoke the guarantees given to real-time applications and change its mode of operation dynamically so that an acceptable degraded mode of operation can continue.

Separating Mechanism and Policy

In the design of Maruti, the emphasis has been on the policy mechanism separation. For example, the system provides basic mechanisms office of a time-controlled system, keeping the design of specific planning policies apart. The same approach is followed in other respects the system. By separating the policy mechanism, the system can be adapted and optimized for different environments.

Portability and Extensibility

Unlike many other real-time systems, the Maruti project objective was to develop a system that can be adapted for use in a wide variety of situations, from small embedded systems to complex mission critical systems. With the rapid change in hardware technology, it is imperative that the design is such that it is portable to different platforms and makes minimal assumptions about the underlying hardware platform. Portability and Extensibility also enhanced by the use of modular design with well-defined interfaces. This allows the integration of new techniques in the design with relative ease.

Support Hard, Soft, and not in real time in the same environment

Many applications involve critical systems with a mixture of requirements hard, soft, and non-real time. Since they can share data and resources, must run in the same environment. The approach taken in Maruti is to support integrated delivery of multiple applications by reducing and limiting requirements unpredictable interaction between them.

Support for distributed

Many embedded systems require multiple processors to perform its calculations. When multiple processors operate independently, their use in real-time applications requires operating system support for the coordinated management of resources. Maruti provides coordination, resource management based on time of all resources in a distributed environment including processors and communication channels.

Support for multiple runtime environments

Maruti offers support for multiple execution environments to facilitate program development and execution. Real-time applications can run on the Maruti / Mach or Maruti / autonomous environments and maintain a high degree of temporal determination. The environment Maruti / Standalone is best suited for embedded applications while Maruti / Mach allows concurrent execution of real-time applications and non-real time strict UNIX. In addition, the environment Maruti / virtual is designed to help the development of real-time applications. In this environment, the same code running in the other two environments can run while access to all UNIX debugging tools available. Temporal accuracy in this environment is maintained with respect to a virtual real time.

Debugging Support for Temporary

When an application is running in the environment Maruti / virtual interactions take place regarding virtual real-time under the control of the user? The user can accelerate with respect to real time or slow down. The virtual time can be paused at any time and debugging tools used to examine the state of execution. This way we can debug an application while maintaining all temporal relations, a process we call temporary debugging.

Conclusion

Of all the information and data collected above, we can conclude that the Maruti Suzuki has finally developed its IT infrastructure based not on mere computerization of its internal database and track employee's work and then to the creation networks throughout the organization through local area networks WAN MANS.

When IT industry prospered and attracted worldwide functionality, Maruti Suzuki also realized its importance and began to adapt to different levels from the apex level, executive level operational level.

First of all systems used were CAD / CAM at the operational level and TELNET (Black and white based on UNIX) at all levels. Finally, the organization has implemented Oracle ERP for all its operations as

    DMS (Data Management System)

    CRM (Customer Relationship Management)

    MOS (Maruti on road services)

    SFA (Sales Force Automation)

    SMS (Sales Management System)

    SCM (Supply Chain Management)

    DN (distribution network)

    CIM (Computer Integrated Manufacturing)

    Management (PLM product lifecycle)

    ESS (Executive Support System)

    CCS (Customer Care System)

Currently Maruti Suzuki is reaping the benefits of successful MIS. The total investment of Rs. 100 corers a year is not an expense but an advantage because ROI increased by 34% in the first years of implementation of the IT infrastructure. For the future SAP ERM is recommended so that the company has a competitive advantage in the sector.

Recommendations

Selecting SAP as ERP package due to the following reasons:

    Manages the complete vehicle order for the delivery process.

    Manufacture and deliver the components

    Manage warranty claims efficiently and accurately

    Improve management of the dealership

    Improving the relationship with customers and partners

    Improve logistics, resource planning, etc.

The developers of information systems must meet the requirements of ILM policy. System, applications, infrastructure, and other information technology components must be created or acquired by a development methodology that ensures they are created, maintained and disposed of in accordance with Records Maruti ILM Policy.

Data Retention

All the information content of the system must be maintained in accordance with records retention policy and programming. Every information system should have a process to ensure regular and systematic review and compliance with applicable withholding requirements.

Maruti Information Systems & P ISP MUST meet a friend.

Information systems must also meet the following requirements for information security that are contained in the ISP & P GM:

    Maruti Availability ensures that information is accessible when and where needed

    Integrity ensures that the information is correct or accurate to the degree expected by those who use it. It also ensures that the information has not changed and has not been exposed to unauthorized modification or deletion.

    Confidentiality ensures that information is not disclosed to any person not authorized to access it. In support of this is the idea of ​​the need to know, which allows the exchange of information only from those who can demonstrate a legitimate business need.