Increase Operational Efficiency And Reduce Costs

Published Date: 02 Nov 2017

Making it easier to do business.

E-commerce makes it easier for SR Office Supplier to implement streamlined purchasing, payment, and inventory processes while providing unique product assortment, pricing, and business flows. A B2B e-commerce platform can also dramatically improve and tailor the SR Office Supplier experience by allowing vendors to provide rich pages, targeted dynamic content, and sophisticated search capabilities.

Increase operational efficiency and reduce costs.

B2B e-commerce helps SR Office Supplier improve efficiency and reduce costs by automating previously manual, laborintensive processes, and providing customer self-service options. The online channel automates a wide variety of processes that include approving buyer registration, delivering buyer-specific online catalogs, displaying contract-based pricing, and automatically enforcing contractual terms and conditions. By offloading some tasks to customers and eliminating unnecessary or repetitive tasks, SR Office Supplier gain the option to reduce headcount to lower back-office support costs, grow revenue without adding headcount, or refocus workers to higher-value-added activities. In addition, the online channel reduces SR Office Supplier communications costs for phone and faxing services, while more automation minimizes errors and rework.

E-commerce can expands SR Office Supplier’s marketplace to national and international markets. With minimal capital outlay, SR Office Supplier can quickly locate more customers, the best suppliers, and the most suitable business partner worldwide.

E-commerce enables SR Office Supplier to procure material and services from others companies, rapidly and at less cost.

E-commerce can shorten or even eliminates marketing distribution channels, making SR Office Supplier’s products cheaper and their vendor’s profit higher.

E-commerce deceases by as much as 90 percent of the SR Office Supplier’s cost of creating, processing, distribution, storing, and retrieving information by digitizing the process.

E-commerce allows lower inventories by facilitating pull-type supply chain management. This allows SR Office Supplier’s product customization and reduces inventory cost.

E-commerce can lowers SR Office Supplier’s telecommunications costs because the Internet is much cheaper than value-added networks (VANs).

E-commerce enables SR Office Supplier be a very specialized niche markets.

E-commerce frequently provide less expensive and services by allowing SR Office Supplier’s consumers to conduct quick online comparisons.

E-commerce gives SR Office Supplier’s consumers more choices than they could easily locate otherwise.

E-commerce enables SR Office Supplier’s customers to shop or make other transaction 24 hours a day, from almost any location.

E-commerce enables SR Office Supplier delivers relevant and detailed information in seconds.

E-commerce enables SR Office Supplier’s consumers to get customized products, from PCs to cars, at competitive prices.

E-commerce makes possible electronic auctions to SR Office Supplier.

E-commerce allows SR Office Supplier’s consumers to interact in electronic communities and to exchange ideas and compare experiences,

E-commerce enables SR Office Supplier’s customers to do less travelling, resulting in less road traffic and lower air pollution.

E-commerce allows some of SR Office Supplier’s merchandise to be sold at lower prices, thereby increasing people’s standard of living.

E-commerce enables people in developing countries and rural areas to enjoy SR Office Supplier’s products and services that are otherwise not available.

E-commerce have a low maintenance. Once SR Office Supplier have spent the time building their E-commerce business, the time spent maintaining it is minimal.

The payments of SR Office Supplier are made online instantly without cash handling and no daily accounting.

Working online gives SR Office Supplier a competitive advantage, lower costs mean higher profit margins while keeping prices competitive.

E-commerce help SR Office Supplier free promote through social media, as current social media such as Google+,Facebook, Twiter, Friendster, ect. Are popular in demand for current market as it is free of charge.

Almost everybody are using smartphone now, as it is easily get online which a person can easily shop in a railway station or a bus stop , or even in the bath room.

Customer may learn the product through using instant online chat. Or has service guide line without going to the shop.

Promotion and Hot Selling product may easily promote using online website and by going through social media as well.

The ways in which e-commerce could enhance the service offered to current customer.

Search and filtering agents.

Intelligent agents can help SR Office Supplier’s customers determine what to buy to satisfy a specific need. This is achieved by looking for specific product information and critically evaluating it. An agent helps consumers decide what product best fits their profile and requirements.

Product- and vendor- finding agents.

Once the consumer has decided what to buy, a comparison agent will help in doing comparison, usually of prices from different vendors.

An interesting agent worth mentioning is Kasbah (Kasbah.com). This experimental agent from MIT media lab was sent out to actively seek buyers or sellers. In creating the agent, user had to specify requirements, including desired price, highest or lowest acceptable price, and a date by which to complete the transaction. The agent’s goal was to complete an acceptable transaction based on these requirements. Kasbah agents were expected to be able to negotiate with each other, following specific strategies assigned by their creators, using a number of different parameters: price, warranty, delivery time, service contracts, return policy, loan options, and other value-added services.

Profiling customers using intelligent agents.

Some companies collect information about consumers for the purpose of creating a customer’s profile. With this profile, SR Office Supplier’s can tailor ads to the specific customers or offer them product information. Use of this type of intelligent agent is called product brokering. To build a customer profile, an agent uses a collaborative filtering process. The consumer is asked to rate a number of products; the system then matches these ratings with the ratings of other consumers with similar tastes, recommends products that the consumer has not yet rated.

Deliver the right information to customers

The number and complexity of products has been exploding due to tight competition, increasing product variations based on customer requirements, and the need to comply with safety and environmental regulations. The growth in products is exacerbated by decreasing product lifecycles. Because information about all of these products is typically scattered across multiple enterprise systems, SR Office Supplier have a difficult time making consistent product information available internally and across the value chain. SR Office Supplier E-commerce platform aggregates product information into a central repository that provides a single, consistent, accurate, up-to-date version of the truth to customers and connected channels on demand, regardless of which back-office system contains any part of this information. In addition, SR Office Supplier can offer personalization capabilities that can display the right information about the right product to each customer based on factors such as past history, geography, and so on. By establishing itself as the best and easiest source of information, the E-commerce site becomes a valuable tool that enhances sales and satisfaction.

Improving responsiveness and service.

If a customer needs assistance during or after the purchase, E-commerce platforms help SR Office Supplier respond quickly and effectively through self service, real-time chat, or voice services. Knowledge management capabilities make it easy for customers or agents to quickly find information about active cases so they can manage incidents with utmost efficiency. SR Office Supplier can resolve issues quickly, and recognize each customer as an individual to create a stronger, more profitable customer relationship.

SR Office Supplier should have a instant chat online,so that may guide customer on product or problem the customer had.

A FAQ section is a must as there are some question which for some frequently asked question. It may help customer faster then waiting for SR Office Supplier’ worker to reply.

A guiding section.

How it might be of assistance in attracting new customers,

Making the top of the list of a search engine.

Web sites submit their URLs to search engines. The search engine’s intelligent program (called a spider) crawls through the submitted site, indexing all related content and links. Some list generated by search engines include hundreds or thousands of items. User typically start by clicking on the first 10 or so items, and soon get tired. So, for best exposure, advertisers like to make the top of the list. SR Office Supplier can get to the top of a search engine’s list merely by adding, removing , or changing a few sentences on its Web pages. By doing so, the Web designer may alter the way a search engine’s program ranks its findings.

Online events, promotions, and attractions.

People generally like the idea of something funny or something free, or both. Contests, quizzes, coupons, and free samples are an integral part of e-commerce as much as, or even more than, they are in offline commerce. Running promotions on the Internet is similar to running offline promotions. SR Office Supplier can utilize these mechanisms to attract customers and to keep their attention. Examples include games, contests, monetary payments, and even free Internet access.

Deliver a compelling experience similar to online consumer sites

One overriding trend in the technology market today is that consumer products are setting the standards in innovation, while enterprise technology vendors follow their lead. Partners and customers alike have become accustomed to stellar online experiences in their lives as consumers. Hallmarks of the consumer experience include rich and interactive displays, personalized product recommendations and promotions, product reviews from other users, and plenty of content to guide customers. Business buyers increasingly demand a similar experience as they access information and place orders in the B2B environment. Customer expectations are being set by best-of breed e-commerce sites that shoppers quickly transfer their expectations from these sites to all sites they shop and expect similarly robust, rich, informative, responsive, and personalized experiences. SR Office Supplier can create a modern E-commerce platform incorporates innovations from the consumer world to provide a superior customer experience.

Building the brand.

By using an online channel to strengthen relationships with customers, SR Office Supplier have the opportunity to directly influence customers and establish a brand preference. Integration between e-commerce and social media such as communities can reinforce the brand and increase influence with end users. SR Office Supplier can also gather information about customers in order to better understand and meet their requirements.

Using social media to promote the company may help increase the customer value and it cut down cost for advertisement as well.

Having online event on social media such as Facebook like and Win Competition, Sharing Event will attract more customer to the company website or help promote the website better.

Promotion especially for online commerce customer only will attract customer more.