Employees At Habib Construction Services

Published Date: 02 Nov 2017

Abstract—The study has been conducted to check whether the I.T practices contribute to improve the performance of the employees? Questionnaires have been designed and the employees of the organization have filled them up ultimately giving us a primary data for research. The data has been analyzed and interpreted leading towards the final conclusions and recommendations.

INTRODUCTION

Habib Construction Services (Pvt.) Ltd. is an entrepreneur in the field of construction, comprising engineering and construction professionals. The valuable resource of technical manpower of HCS is gradually becoming a brand name for executing fast track work with quality. The reputation of performing the job in time is helping HCS in achieving the confidence of its valuable clients i.e. Communication and Works Department (Government of Punjab), NLC (National Logistics Cell), CAA (Civil Aviation Authority) etc. The consultant M/s NESPAK beside others is also witnessing & endorsing the technical skill of HCS exhibited by its staff during construction works on Lahore Ring Road Projects, where  NESPAK has been solely monitoring the construction as design & supervision consultant. Ever since its formation, HCS has executed a number of infra-structure development works of Government of Punjab which included the construction of roads, bridges & underpasses.

While the client is C & W (Communication & Works) Department, main contractor is NLC and NESPAK is the consultant, HCS has achieved another milestone in the shape of completing the construction of Flyover Bridges at Kalma Chowk crossing, right in the heart of the city in a record time in the history of construction. It has added feather in the cap of M/s Habib Construction Services Pvt. Ltd. The C & W Department in the role of client is appreciative of the progress of work. The consultant M/s NESPAK is supervising the work of HCS with their entire satisfaction and appreciation for quality work. The authorities after observing the completion of Kalma Chowk Flyover in record time and unmatchable progress of Construction of Flyover along Ferozepur Road at Canal/Wahdat Road Junction has awarded the project of Widening / Improvement of Canal Bank Road, From Mall Road to Doctors Hospital Underpass to be completed without causing any inconvenience and hindrance to road users. M/s Habib Construction Services Pvt. Ltd. is upholding desire of the employer.

Problem Definition

"Does implementation of IT procedures improves the performance management of the employees?"

LITERATURE REVIEW

The company runs an annual performance appraisal system in the organization to evaluate the performance of its employees and to check their contribution towards the revenues earned by the organization. For instance, they consider the number of projects allotted to the specific person and time of delivery, quality of delivery and cost of delivery. This helps the organization to evaluate their contribution to the earned revenues by the organization and the organization returns them with further compensation in the way of bonuses or incentives. This system of performance appraisal is done by the top management with a little involvement of the middle management. The employee’s whole data is provided by the manager and the top management runs the performance appraisal to check whether the employee is fruitful for the organization or not. The employee’s future increment and bonuses are all depending upon the way he works in the current year. The performance appraisal procedure results in determining the future incentives of the employee and his pay scale for the coming year. Moreover the employees are rewarded with shields for better performance for their motivation and satisfaction. Further training is given to the employees for their more contribution towards the organizational revenues. The employees not meeting the performance standards are also given training to groom themselves in the field and to perform the work more efficiently and effectively. Quality work is the prime standard of the organization and the employees are given proper training to deliver the projects within time and the best possible quality of the work is delivered by the employees for which they are compensated and promoted at the year end.

PRELIMINARY DATA GATHERING

Questionnaire:

The questionnaires were made for the above stated purpose to collect the primary data from the employees of the organization. The questionnaires were filled by the employees and based on their answers the results of the study have been conducted. Some interviews were also taken by the officials of the organization but they have not been analyzed mathematically, their effect has been given in the interpretation and suggestion parts.

THEORETICAL FRAMEWORK

Independent variables are

Implementation of IT practices.

IT training of the employees

Utilization of IT equipment in training of employees.

Dependent variable is

Performance management of the employees.

HYPOTHESIS

H1: Implementation of IT practices improves the performance management of the employees.

Ho: Implementation of IT practices does not improve the performance management of the employees.

OBJECTIVES OF THE STUDY

To identify the real relationship between the IT practices and performance of the employees.

To determine the effect of IT practices on the performance of the employees.

To identify the causes of failure of performance management system in the organization.

To identify the role of employee favoritism in the failure of employee management system.

To suggest other ways to overcome the crises being faced in employee’s performance management.

DETERMINE MEASURES

Both primary and secondary data are used for the study. Primary data is collected by structured questionnaires and an interview from Mr. Shahid Saleem was conducted. Secondary data is gathered form websites sighted and newspapers. Questionnaire consisted of 12 questions consisting of dichotomous scaled; category scaled and itemized rating scaled questions. The target of the study was 20 people directly or indirectly related to performance management of the employees.

TYPE OF RESEARCH

It is a basic research.

PURPOSE OF STUDY

A study has an exploratory purpose.

NATURE OF THE STUDY

The research is about the relationship of IT practices and performance management of the employees. This is done under non contrived environment.

EXTENT OF INTERFERENCE

The research has been conducted by minimal interference.

TIME HORIZON

The study has been conducted only once and thus it is a cross-sectional study.

UNIT OF ANALYSIS

The units of analysis for the study are the individuals.

DATA ANALYSIS

Utilization of IT procedures

Frequency

Percent

Valid Percent

Cumulative Percent

Valid

0-5 years

13

61.9

65.0

65.0

5-10 years

7

33.3

35.0

100.0

Total

20

95.2

100.0

Missing

System

1

4.8

Total

21

100.0

62% of the employees are utilizing the IT procedures in the organization for less than 5 years of time and the rest 38% are utilizing them for more than a period of 5 years. This show the lack of IT procedures utilization in the organizational premises by its employees that should be removed and the employees should be encouraged to use the IT procedures so that their efficiency increases on one hand and the employee performance is easily measureable on the other

IT improves Employee performance

Frequency

Percent

Valid Percent

Cumulative Percent

Valid

Yes

10

47.6

50.0

50.0

No

10

47.6

50.0

100.0

Total

20

95.2

100.0

Missing

System

1

4.8

Total

21

100.0

50% of the employees are of the opinion that IT does not improve their performance for the delivery of operations while the rest 50% say that yes, IT increases their work performance in the organization. This shows the level of ignorance of the employees with the benefits of IT techniques and the ultimate need of training these IT procedures to the employees.

Satisfaction with current performance appraisal system

Frequency

Percent

Valid Percent

Cumulative Percent

Valid

Yes

6

28.6

30.0

30.0

No

14

66.7

70.0

100.0

Total

20

95.2

100.0

Missing

System

1

4.8

Total

21

100.0

29% of the employees only are satisfied with the current performance appraisal system and the system of promotions of the organization. The rest 70% are not satisfied with the performance appraisal practices of the organization that shows the ineffectiveness of the organizational operations and policies.

Training of IT equipment

Frequency

Percent

Valid Percent

Cumulative Percent

Valid

Yes

20

95.2

100.0

100.0

Missing

System

1

4.8

Total

21

100.0

All of the employees have answered that the training of the IT equipment is being given to them which shows the concern of the organization that is trying to implement the IT procedures and practices at different levels of the organization.

75% of the employees are agreed to the fact that the organization uses IT techniques during the training of the employees for specific purposes. The rest 25% are not even aware of the IT techniques being used by the organization during their training and development.

75% of the employees of the organization have said that doing the work using IT techniques is easy to be evaluated at the end. Therefore the organization should implement the IT techniques and procedures so that they can easily evaluate the level of the employee by running the performance appraisal system.

The reduction in stress by the use of IT has been confessed by 75% of the employees working in the organization. The rest say that there is no reduction in the stress. The fact is with the majority that IT reduces the stress of the workers so the organization should implement IT practices to get the maximum out of its workers for generating the highest possible revenues.

All of the employees of the organization are of the opinion that the work efficiency is increased by the implementation of IT practices. The organization should focus on the opinions of the employees and thus the IT practices should be properly implemented at all levels for the increase in their worker’s efficiency.

65% of the employees within the organization say that IT helps in easily maintaining the standards of performance that is evaluating the required time, the quality to be deliverd and the resources to be consumed etc. the rest 35% say that they do not have any idea. It shows that the employees are also of the opinion to ease their work and to utilize the modern IT practices and IT equipment for the performance of their tasks.

70% of the employees of the organization are of the opinion that IT increases their productivity level that is with the help of IT techniques and procedures one can do a much more work than he used to do before with even more efficiency and quality. It shows the level of the employees awareness and the irresponsibility of the top management that is not focusing on the implementation of IT practices within the organization.

FINDINGS

HCS (Habib Construction Services) is actually good for the construction work but within the organization they lack certain core competencies. The employees of the organization are not satisfied with the work practices and the work place environment. The top management is not managing the system of performance appraisal well in the organization that is the main cause of dissatisfaction of the employees. The IT department does not exist there that is the prime reason for the organizational lacking in the IT practices and procedures. The is trying to implement the IT practices and procedures so that the system of performance appraisal is made stronger and efficient which will eventually increase the efficiency of the employees working at different site projects and within the offices of the organization.

INTERPRETATION

It has been interpreted from the above data that the performance of the employees HCS has not been given proper attention for the last few years. The staff is not satisfied from the policies being made in the offices. More than 50% of the employees are of the opinion that IT practices should be implemented in the organization but the top management has not yet shown any hope. The employees of the organization are all well aware of the fact that IT increases their efficiency and productivity level. Moreover they know that after the implementation of IT practices their performance appraisal would be made strict but they are agreed with the situation which shows their level of dissatisfaction with the current performance appraisal system of the organization. The organization may be losing higher generation of revenues because of its dissatisfying performance appraisal system for the employees. The performance appraisal and appreciation is run to motivate the staff but in the current case the employees are being demotivated by the system of performance measurement.

CONCLUSION

It has been concluded from the study that IT implementation is necessary for all the firms especially in the services sector for the performance management of its employees and working staff. The standards held by the practices are easy to maintain and thus the employees can give their full efficiency ultimately improving the level of quality and the satisfaction level of the stake holders. This would give a boost to revenue generation ultimately leading towards higher profit margins for the organization. The organization should implement these IT practices as soon as possible to fill the gap between the employee’s satisfaction that would increase the level of their efficiency leading towards increased productivity. This will ultimately generate maximum of the revenues for the organization.

RECOMMENDATIONS

After the conduct of this study I strongly recommend the organization that they should not only implement the IT practices in their performance appraisal procedures but also organization wide at all the levels and in all the departments. The dependency upon the IT practices has been seen in every field of the business and industry but the services businesses are specially concerned. Therefore the IT based operations will help the organization to fetch the maximum revenues and get the maximum level of the efficiency and productivity of the employees in the organization.

ACKNOWLEDGEMENT

I would like to thank my respected teacher, Sir Asim Butt who has given me this opportunity. It has increased my knowledge about the performance appraisal procedures used in the practical life and the effects of the dissatisfaction of the employees upon the decrease in revenue generation. The study has made me clear how to conduct research surveys and how to analyze the data and then interpret it.