The Effective Communication Skills

Published Date: 02 Nov 2017

3 other types of organizations

Non Government organization – is a non profitable organization that helps other people without any compensation. This organization are based on the members similar interest this organization also work voluntarily and they are the one speak up or stand out for your own good. The purpose of this organization is to cater the community to be involved or participate in promoting education and in aid and relief.

Charitable Organization – it is a non profit organization that serves for the public interest of the people. The objective of this organization is to help the people who need charity, this include religious or relief of poverty, education or advancement on the education or other beneficial for the community.

Clubs or union – a club is an organization which is a voluntary organization; it is commonly composed by people who have the same interest or hobbies which they shared together. The purpose of this organization is to learn or acquired each other’s interest and shares each interest.

Two main roles/function that need to be carried out:

Mark (CEO)

Mark has been established a goal of optimizing the production and improve the quality of the finished garments to the required level within 6 months time. One of the main role or functions of a CEO is setting the strategy and vision, he has to set the operations, marketing, strategy, financing, creating the company culture, human resources and set a agenda which should be followed accordingly.

Leader – CEO was all responsible and in charge in overall management of the organization. As a top manager, CEO must act as a leader rather than a manager. As a leader to overall organization, leader should take the lead, must be a good follower to his subordinates. One of the function of a leader to be carried out is to advertised the organization and make a change related to the organization mission. Leaders should also support or motivates employees in organization programs and operations. They are the one who make advises to the board.

Decision maker – as a CEO, they are also in charge in making decisions/final decisions. The CEO was responsible in deciding or guiding the courses of action in operations by staff. They are also the one who recommend policies and planning to the board. As mark (CEO) identified already the problem on the organization, he where the one to decide and make plan and take the lead to make an action so that the solution will be resolve.

Carl (operations Manager)

As an Operation manager he has the responsibility to plan, direct and co-ordinate the operations of Goldenstate manufacturers, he should formulate policies, manage daily operations and plan the use of materials and human resources.

Project Management – as an Operation Manager they are responsible in organizing regular meetings and keeping the team on track, responsible for project planning. They are also work with the contractors. To meet a project goal, the operation mangaer was responsible in planning, organizing and handling resources. They are as well accountable in budgeting, keeping time and scope when planning the projects.

Negotiating skills – negotiating skills is an important role of an operation manager as they are responsible in interacting with the clients. They are the one who settled day to day issues, and managing with complaints. To be able to acquire this role, operating manger should be a good communicator. They should know how to listen and ask questions.

Quality Control Manager

As quality control manager He has to guaranteed that the products that are manufactured in the organization are up to standard and meets the objectives.

Recognising problems and implementing solutions – the quality control manager is responsible in thoroughly checking and evaluating the quality of the product. The purpose of this procedure is to guarantee that the product or the services that have rendered were met the requirements and characteristics such as safe, no defect, satisfactory and fiscally sound. The purpose of the quality control is to determined product or a service that does not meet the specified quality standard.

When the problem has been identified, it is the quality control manager responsible to stop the production until the problem has been resolved. Quality manager should report back to the workers about the findings so that the employees know what they need to improve their service/product.

Research and Development Manager

To research and develop the organization with all scientific aspects that is available which will benefit the organization.

Customer Focus - R&D managers where responsible in taking the feedback of the customers and taking surveys. They handled customers visits and affiliations and testing the products and do a reviews on the company

Reviewing and implementing improvements – the research and development manager where responsible on monitoring the products and the services of the employees. R&D managers determined the new ways to achieved and assess product analysis. R&D where responsible in finding market trends that highlight changes in processing methods, regulatory affairs that may impact a company’s products or services.

The Goldenstate manufacturer is not an effective company. On this organization there is a communication barrier. As the management is strict, firm and its hard to communicate. The managers in different has a different believes, Adam and Ron believes on the philosophy of "my way or no way". On this philosophy it means that they are the only one that need to be followed or that be going to made a decision. Adam doesn’t like his staff to take liberty on doing things without his knowledge. In other hand, James has a different approach which was very concerned to his staff. the managers has no coordination and communication, the impact is that the production and the organization profit has been dropped to 20%. As the workload is high, staff can’t

stay to the company for too long this was the cause of understaffed in the production department and the quality of the products has been affected. As well as the customers confidence to the organization has been diminished. To resolve the problems, managers should start to communicate well.

4 main management skills or competencies needed to be competitive

Leadership skills

Conceptual skills

Effective communication skills

Interpersonal skills

Explanation

Leadership Skills – managers should acquired leaders skills as it influence the people, motivate and give direction to be able to accomplish the mission or the goal of the organization. The manager must have a fair minded and a broad minded. This is important because it help to accomplish its mission and its vision too and improve the organization.

Conceptual skills – conceptual skills are commonly on the top management, but to be able to be a competitive all managers should acquired this skills even though they are on the lower management. Management should be creative and formulate ideas. They must understand issues and solving problems and analysing complex situations.

Effective communication skills – in an organization or team it is important to have a flow of communication so that there will be a clear understanding and coordination. Effective communication will result to efficient operation and will help achieve the goals and objectives of the organization. Effective communicator will enables managers to become effective manager to the organization and to the employees. These also help to maximize the work though others to get the job done.

Interpersonal Skills – An interpersonal skill is a positive way in communicating and works efficiently with the workers or to the others. . Management should acquire these skills to be able to build a strong relationship to the workers/employee. There should be an understanding and team work to everyone. Interpersonal is the effective way to handle personal issues and office dispute. The skills include the areas of interacting, delegation of task, listening and leadership.

D

Leadership style

Adam (knitting Manager) -