Lack Of Training And Development

Published Date: 02 Nov 2017

Name: RAFAY WANI Tutor: Steve Lawson

Course: MBA (ft) Words Count: 5131

Student no.: U1270305

School: Business and Management

Table of Contents

PART 1

Introduction:

Sweet Dreams Ltd is a family owned company and small organization in West Yorkshire dealing with high quality boiled sweets. Business is running smoothly and doing well at the moment. Though to race with market trends and remain leaders of the market they need to make some changes by reformation the entire working of the organization. The management is undertaking new procedures and practices in HB department first and then they are going to implement those measures and outcomes for the whole organization. The HB department is divided into two sections one for production and one for packing. The production section is staffed by men and packing section is staffed by women.

Problems faced by Sweet Dreams Ltd:

After proper analysis of the working and formation of Sweet Dreams Ltd. The company is facing a number of problems and issues associated with employees in some of its departments. These problems are going to affect the company ‘s success and Growth.

High labor turnover:

The major issue of company is that managers and supervisors don’t stick with the company for a longer time. There is change of six new mangers in eight years which affects the performance of the organization. The motivations and no single control factor are also reason for employees leaving the company.

Lack of job satisfaction:

Satisfaction is an important aspect of doing a work efficiently. The employees of sweet dream Ltd are facing the problem of low job satisfaction. The supervisor is not paying attention towards the needs and requirements of and he also faces the same problem. The employees fell uninterested of doing same repetitive jobs again and again and some jobs prerequisite more physical efforts. The supervisor sometimes forced them to accomplish targets which are impossible for them.

Lack of motivation and no reward and recognition:

The company is lacking in motivating the employees to perform better and efficient because of strict influence and extra workloads which demotivates them. There is no performance monitoring system in an organization which can evaluate the performance of each employee as some jobs are more challenging and required more physical efforts. So employees want better financial recognition of doing those jobs. This can motivate them to perform tasks efficiently and helps in reducing the wastage of material.

Lack of communication:

There is a lack of proper communication system within the organization. The packing section has no information about goods coming in from production department due to poor communication between two sections which are interlinked. There is a lack of proper communication from managers and supervisors which ultimately leads to misunderstanding between staff and management. The cooperation is hardly observable within the organization because of narrow approach adopted by many in organizations which also lead to lack of communication between departments and employees.

Poor strategic thinking and no goal oriented vision:

There Sweet Dream Ltd also lack of proper strategic thinking about the organization and its operation. The company is also facing the issue of lack of control on demand and suppy as there is no suitable place where the goods can be stored to meet the demand. There is also lack of proper planning as unskilled workers are used to cope up with high demand and when there is low demand for production they are transferred to perform worst jobs which is totally resented by employees.

Poor equipment’s lead to conflicts and issues:

The Sweet Dreams Ltd is also facing the problem of poor equipment’s in the company. All the complex machinery in the company is 10 years old so breakdown is usual in such case which causes conflicts between the departments and maintenance engineers in the organization. These conflicts affect the organization and production quality. It also effect the company efficiency as much of the time is wasted on conveying these blames between departments and maintenance engineers for breakdown.

Inadequate warehouse space:

Another problem faced by Sweet Dream Ltd is shortage of space available. The company doesn’t have a large warehouse so there is no chance for buffer stock to meet the demand for product in the market. Due to inadequate space for packing and storage it indirectly affects the quality and quantity of product which would hamper the growth and development of the company.

Lack of Training and Development:

The Sweet Dream Ltd is also facing major problems of lack of proper training and development of its employees. The efficiency and effectiveness of any company depend on its well trained employees but in case of Sweet Dream there no proper Job training, Progress and direction programs for their employees to understand their work and develop skills to perform their tasks with efficiencies. It takes more than 2 years for employees to achieve proper skills for a job. Long time duration for such a company and can affect its quality. The inadequate of opportunities for training and development also de-motivates the employees to for perform the job effectively.

Improper or poor Management:

The Sweet Dreams Ltd also faces the problem of poor management in the organization. There are no proper rules or flow charts which management follows to eradicate the errors or problems. The production departments always blame management and supervisors for organizing work badly. There was a lack of cooperation within the organization it was all because of poor and lack of well-organized management. The attitude of management towards staff is not good and also managed in lacking in proper planning, organizing, directing and controlling.

Iterative tasks or improper talent management:

The employees in a company have to perform a same repetitive task which makes them feel bored and de-motivates them in doing their job effectively and efficiently. To earn the highest pay in the company the employees should be able to perform all types of jobs in organization but as seen employees only uses one or two skills and rest of talent get useless because of doing the same tasks repetitively which dissatisfied them.

Poor Cultural environment:

The main issue in the company is that there are interpersonal conflicts within the organization. There is always a cold war going between the employees in production department where workers are interdependent on each other because of insular behavior adopted by them which also creates confusion between management and labour.

PART 2

Introduction:

After analysis and going through each problem faced by The Sweet Dream Ltd there are a number of solutions which can help the Sweet Dream Limited to tackle with those problems and helps in progress, growth and development of a working system and organization.

Human Resource Management:

Human resource management is an important part of any organization as it involves all decisions and action related to management which affects the nature of the relationship between the organization and its employees. According to Torrington and Chapman in "Human resource management is a series of activities which first enables working people and the organization which uses their skills to agree about the objectives and the nature of their working relationships, and secondly, ensure that the agreement is fulfilled" (Torrington et al., 2008 ). So it’s important for an organization to have a well-structured and well managed human resource management so that it can work effectively and efficiently. It seems that Sweet Dreams Ltd is lacking behind in managing well managed HRM in their organization if HRM is properly managed in Sweet Dream Ltd large number of identified issues can be dealt with appropriate manner.

Human Resource Model:

The Sweet Dream Ltd can adopt the Warwick model which suited them best and is perfect for them in order to tackle with the issues they are facing. This is a Harvard model and is very effective. This model also helps in giving the identification of external surroundings. It does not predict the outcomes but it can give a clear picture of polices and will help Sweet Dream Ltd in getting greater performance ( Beardwell & Claydon, 2010).

C:\Users\aleem akhtar\Desktop\Capture.PNG

[Source: Ian Beard well, Len Holden and Tim Claydon, 2003]

Performance management:

Performance management helps in enhancing and improving the efficiency of an organization and its employees. Performance management will be very much beneficial for Sweet dream Ltd if it’s very well organized and managed. It will help Sweet dream Ltd to expose the efficiency and skills of its employees and to choose the best one from the staff. It also helps employees to know what organization is expecting from them and how their performance will be measured. It can be implemented on individual, team and department and also on organization level (J. Mullins, 2010). According to Armstrong & Baron "A process which contributes to the effective management of individuals and teams in order to achieve high levels of organizational performance. As such, it establishes shared understanding about what is to be achieved and an approach to leading and developing people which will ensure that it is achieved" (Armstrong & Baron, 2002). It will also help in developing a free and honest way of management. It’s a continuous process which will help Sweet Dreams Ltd to measure its management performance and to take proper decision related to the progress and development of the organization. The PM makes employees more responsible for their efforts and they will also strain for improvement in them. The PM is essential for increasing the productivity and quality of organization. It is also going to help Sweet Dream Ltd to improve behavior of staff and their improvement. PM helps in improving in achieving the targets and objectives of the company. The manager is an important player in it which helps doesn't only motivate, coaching, enabling performance and development opportunities but also plays an important role in monitoring and if necessary revising performance expectation and objectives (Torrington et al, 2008). Sweet Dream Ltd can include 360 degree feedback system into the organization which is going to help it in dealing with issues by getting feedback from subordinates, employees and customers.

Performance Management Cycle

[Source: John Bratton and Jeffrey Gold, 2003]

Training and Development:

Training and development is a vital area in every organization. It is of very high importance to Sweet dream Ltd to maintain effective management. T & D are also a major functional area of human resource management. Training is required to gain essential work-related skills, techniques and knowledge in order to improve individual and the organization effectiveness. According to Kenneth N. Wexley "training and development refers to planned efforts by an organization to facilitate the learning of job-related behavior on the part of its employees the term behavior is used in the broad sense to include any knowledge and skill acquired by an employee through practice" (Wexley, 1991). Sweet Dream Ltd is also dealing with the major problem of not having well qualified employees at the proper time and its management is also being affected by which ultimately affects their quality and product. So it’s vital for Sweet Dream Ltd to have a training and development of its employees which not only helps them in gaining knowledge and skills but also gives them appreciation and helps in motivating the employees and management.

The Training and Development Process

[Source: Quang, T. & Dung, H. K. 1998]

The Sweet dreams Ltd can get the following benefits from Training and development:

It will help the employees of Sweet Dream Ltd have confidence on organization and also motivates them to perform better.

It is going to help Sweet Dream Ltd to recognize their employees and giving them more responsibilities for getting more salary which will help in motivating them to perform better and efficiently.

It will give a feeling of personal satisfaction and achievement and also help in wider the opportunities for job promotion. (Mullins, 2010)

Culture Change:

Culture is an important part of any organization. It plays a vital part in increasing efficiency and effectiveness of an organization. The Sweet Dream Ltd is having an old way of doing work and is not flexible with the working pattern. The employees of Sweet Dream Ltd are not adopting the new culture, changes and trends in an environment which is becoming a hurdle to the success and change of company. The cultural web seems to be best for Sweet Dream Ltd to analysis the organization culture.

http://www.odhq.net/wp-content/odhqmedia/2012/01/cultural_web_graphic_250.png

[Source: Laurie J. Mullins (2010)]

Routine: Sweet Dream Ltd is a major issue that its employees' behavior is not acceptable which creates conflicts within departments but if they will adopt culture webs routine behavior which will make understand the member or employees of company how to behave with each other and also with the outsider of the organization.

Rituals: It will give sweet dream limited an advantage to make their employees know the value of good communication within the organization to change their behavior and it will also help the organization to choose a formal organizational processor to implement informal process.

Stories: it will help sweet dream Ltd to deal or change their old style of the system and make their working place more attractive and help in motivating the employees by telling stories about influencing people.

Symbols: the Sweet Dream Ltd employees are not satisfied with the organization environment they feel bored of doing their work there is no recognition of their job but this can change the shape of the company by giving a symbol or title to their organization so that staff will work efficiently and effectively.

Power: it will help the Sweet Dream Ltd to cope up with the problem of conflicts and blaming on mangers for going wrong in the organization. It will help the company in selecting those for managing level or supervisory who have skills, knowledge and are capable of managing work and help in achieving organizational targets and objectives.

Control System: The employees of Sweet Dream Ltd are not happy with companies reward system and they feel there is no financial recognition for their work which de motivates them to perform their targets but if the company will implement a well organized control system where employees or individual work is measured with standards with the help of well monitoring system and also open gates for reward and promotion system which definitely will help them to motivate their employees ( Mullins, 2010)

Employee Motivation:

Motivation is a vital factor for productivity and effectiveness of the organization. If employees are motivated and are satisfied with their job it’s ultimately going to be an advantage and benefit for an organization. Motivation is a dynamic force which makes employees work and perform their task and goals more effectively and with high performance. It would be productive and beneficial for Sweet Dream Ltd to have motivated employees in their organization which is a big issue in their organization and are lacking in it. Their employees and management are not fully satisfied with their job which creates trouble and mess in the organization. The motivation and satisfaction for the job will create an effective environment for Sweet Dream Ltd. The employees will work with full effectiveness and efficiently to achieve their targets and goal which ultimately will help them in fulfilling their own expectation and needs. According to Kathy Schofield, Director of Human Resources, HFC Bank "You don’t motivate individuals. You provide them with an environment to be self-motivated. It is a personal Decision, but its management’s job to provide the right environment". ( Mullins, 2010)

Motivation theory of Herzberg’s Two factor for Sweet Dream Ltd:

Herzberg’s two factor motivation theory seems to be best for Sweet dream Ltd to motivate its employees. The Herzberg theory is based on two factors that are Hygiene and motivator and absent of these in an organization makes employees unsatisfied.

12

[Source: Mullins Laurie J, 2010]

Hygiene or maintenance for Sweet Dream Ltd includes everything about motivation of employee and makes them to perform their work with competence and effectiveness. It points out on job salary and employee’s responsibility and also the interpersonal relation within the organization. It helps in creating such an environment in the organization where employees work can be measured by and monitored with the standards and also make quality supervision. If these two factors are well managed in Sweet Dream Ltd its employees will be fully satisfied with the company and makes them work more efficiently and give productive results.

Motivators can help Sweet Dream Ltd to boost their employee’s performance and make them fully satisfied with their job and also helps in fulfilling the needs of employees and can improve and help the employees to achieve more skills and knowledge (Mullins, 2010)

Employee Relations:

Having a sound HRM policy in an organization would contribute to better employee relation within the organization and also between employee and management (Mullins, 2010). To dealt with issues related to employees in Sweet Dream Ltd its better and beneficial for the organization to have a sound and well organized employee relation policy for not affecting the working of the organization and also help in boosting the employee effectiveness and efficiency. According to John Bratton "Employee relations are a set of human resource practices that seek to secure commitment and compliance with organization goals and standards through the involvement of employees in decision-making and by managerial disciplinary action" ( Bratton & Gold, 2003). The relation between employees in Sweet Dream Ltd will also be influenced by the nature work, Size and also type of organization. It also depends on what type of structure they have and they way of doing work (Mullins, 2010).

Concept of Learning Organization for Sweet Dream Ltd:

A learning organization is a new notion introduced to maximize the productivity and enhance effectiveness of the organization. It continuously improves the capacity of employees to achieve the targets the way they desire. It maximizes the pattern of thinking is sustained and collective aspirations are free and it helps people to know how to learn together in an organized (Senge, 2006). To introduce this new concept in the Sweet Dreams Ltd would maximize and enhance its effectiveness and productivity. It will make employees of Sweet Dream Ltd fully motivated and creative and make them more independent of each other. It will help Sweet Dream Ltd to have an overall development and progress in growth. Learning the concepts will help the Sweet Dream Ltd to cope with issues which is becoming a barrier to the progress. It improves and develops leader and also make employees change their way of dealing with work and themselves according to environment. It helps management to understand what type of methods to introduce to deal with different types of issues with organization. It will help Sweet Dream Ltd to improve the exchange of information between employees and make the understanding workforce environment in the organization. The issue in Sweet Dream Ltd is that they are lacking in adopting the new idea and change in organization which become wall for development and progress by introducing learning concept in the organization will help in tackling with this issue and makes the organization to boost its performance to achieve high progress and growth (Mullins, 2010).

Management of Change for Sweet Dream Ltd:

The abundant Management of change is the lifeblood of the competitive and efficient organization. It introduces new ideas and innovation in the organization and also influences the behavior, attitude of the individual and groups in the organization and boost the performance and effectiveness of organizations (Mullins, 2010). The sweet dream Ltd is facing the issue of continuing change in the organization which they are lacking to handle. The reason for continued change in an organization is because of the old way of doing thing and also the behavior, attitude, material, machinery and skills in the organization. The management of the company needs to take a decision on recruitment of a change agent at the top level of organization which will make changes strategically in the organization and show right way and path to success for organizations (Beardwell & Claydon, 2010).

Two major obstacles to change for Sweet Dream Ltd might be:

A consequence of change remains for short periods.

It is stiff for organizations to change the long traditional behavior and attitude.

Sweet Dreams can introduce change through Kurt Lewin’s model of three stages:

Unfreezing: This suggests that the Sweet Dreams Ltd needs to make all the levels of the organization from supervisor to workers fully aware about the necessity of change and if they don’t change their attitude and culture the organization may face hardship in selling their product and it can finally affect the productivity of the organization and hinder the development and growth.

Changing: The Sweet Dreams Ltd will execute the change in this stage with the assist of the change agent or manager who will incorporate new values and attitude which are obligatory at both the supervisory and workers' level. This stage is very important and it can be stressful for the employees in starting.

Refreezing: This stage is very important for the Sweet Dreams Ltd because after implementation of change its the time for the support mechanism which helps in making the change permanent for the organization . So that change becomes the new rule for the organization .

Effective and visionary Leadership:

Effective and visionary leadership are the lifeblood of every organization. It helps in enhancing the effectiveness of the employees in the organization. The efficient and effective performance of the subordinates in the organization depends on successful leadership. The Sweet Dreams Ltd can also boost the performance and motivation of their employees by introducing visionary and effective leadership by following the Path Goal theory of leadership.

Personal

Leadership

characteristics of

Behaviour

Subordinates

Subordinates’

Directive

Goal and

behaviour and

Supportive

vision clarity

motivation

Participative

Achievement

Nature of the task

oriented

[ Laurie J. Mullins, 2010]

The Sweet Dreams Ltd can work on different sectors to increase the performance of employees and the organization.

Directive leadership: Hear the Sweet Dreams Ltd can intrude some rules and regulation for employees and also give them the specific direction. The employees are fully availed with information what the organization expects from them and how they have to perform work.

Supportive leadership: The management of Sweet Dreams Ltd needs to be friendly to their employees and work for the welfare of their employees so that employees feel motivated for the work.

Participative leadership: Here the manager of Sweet Dreams Ltd needs to discuss with the subordinates and evaluate their opinions and suggestion before taking any decision.

Achievement-oriented leadership: The manager or supervisor can improve the performance and confidence of workers in Sweet Dream Ltd by providing and setting up of challenging tasks.

PART 3

SWEET DREAMS LTD IN INDIA:

Analyzing the Sweet Dream Ltd in India would give an entirely different picture from the United Kingdom. The position of the company in United Kingdom market is very good at present but there are some of issues and problem which may hinder the growth and productivity of business in future. The Sweet Dream Ltd is a private manufacturing organization and in order to run its business in India it has to follow the rules and regulation given by the labor ministry of India related to the private manufacturing organization. The framework and rules of India related to private organization are very different from the United Kingdom.

It is the labor ministry of India who sets up laws and regulation related to setting up of the business unit and also related to the employment. The industries in India are divided into two categories factory unit and industrial unit. The Sweet dream Ltd comes under the manufacturing unit which is a factory. So all the rules and regulation related to workers and employed are set up by the factory Law 1948.

The sweet dreams Ltd have to follow different rules and regulation of Indian factory Law 1948 to set up its unit in India. There are different laws for the workers benefit and also for the safeguard of the environment which Sweet Dream Ltd has to follow in order to survive in India.

Employment and Labor Laws for Sweet Dreams Ltd in India:

The following laws and rules which Sweet Dreams Ltd needs to follow in order to work in India.

Industrial employment Act 1946: This law deals with the issues related to holidays, termination, leave etc. and these laws must me followed by the Sweet Dreams Ltd in order to run their business unit in India.

Dispute Act 1947: Any dispute between the employees and employer must be resolved by following this law so Sweet Dreams Ltd have to follow this law if there any dispute with employees.

Compensation Act 1923: if any employee suffers from any accident or incident during working hours the company has to compensate it according to this law. The Sweet Dreams also have to take this law into consideration while working in India.

Wages Act 1936: This act relates to the payment of wages and salaries to the employees on time whether the company is in profit or loss. The Sweet dreams have to strictly follow this law if they want to work in India.

Bonus payment Act 1965: This act defines that the companies have to pay bonus at least 8.33% p/y to the employees. The Sweet Dream Ltd has to consider this law effectively to run their business in India.

Employee Working and overtime hours: The working hours and the employment related guidelines and principles are laid down by the ministry of labor India . The maximum hours the worker can work per week is forty eight hours and twelve hours overtime per week. There should be one holiday in every week for employees. The Sweet Dreams Ltd has to apply these laws very exactingly and work according to these laws.

The Indian Trade Union and its influence on Sweet Dreams Ltd: To retain the relationship with the employees and also to restrict strikes and lock out by workers the act was passed called trade dispute Act 1929 . This Act was further modified, and changed into the industrial dispute Act 1947.

This act is associated with the strikes and lockout freedom for the workers. The workers cannot strike without any notice. The dispute should be resolved by both party's employer and employee and if the employers are unsuccessful then government can interfere to resolve it. The employer has no authority to hire and fire at present structure . The employees should be treated with respect. The Sweet dreams Ltd has to consider this law and ensure that everything goes according to this and employees are treated well. It can can hinder the work of Sweet Dreams in India because of sending back of employees for the reason of having no work and also not distributing the bonuses.

Sweet Dreams Ltd competitive edge in India and the role of politics: The political environment plays important role in every business organization in India. Sometimes a business organization tries to maintain and fulfil the demands of political leaders in order to gain their attention. The political influence plays a vital part in working on business so it should be considered very seriously in order to survive in India.

The Sweet Dreams Ltd is dealing in the sweets and they may not be successful in the India because of the different tastes people have there. The sweets business is not very famous in India but the Sweet Dreams Ltd can have a competitive edge if they introduce something new in sweets or the structure of sweets. In India people usually purchase more sweets on festivals and Sweet Dream Ltd can grab the market if they introduce different type of sweets for different festivals and have different varieties according to age. The company can also have the competitive edge of initiating British sweets in India which is in high demand in India.

PART 4

Skills and acquaintance learned from Managing people in the organization:

Learning is always important and beneficial for every person. It helps to gain more knowledge and new experience of dealing with the situation. Mezirow defines learning as "Learning is the process of making a new or revised interpretation and meaning of an experience, which guides subsequent understanding, appreciation and action" ( Mezirow, 1990).

The purpose of this module was to understand and learn the importance of managing human resource in the organization. The effectiveness and efficiency of the organization depend on the activities and decision making performed by the mangers. The human resource is the blood line of the organization and it is directly and indirectly affected by the managements actions and activities. This module puts light on learning of making effective decisions for oneself and organization. The human resource management is of great importance for the organization and it should be managed in a positive and effective manner. The organization cannot run on its own, it's the human resource which runs the organization and makes strong foundation. ( L. J. Mullins, 2010).

Learnings and reflection from module:

The imperative and enrich knowledge and experience gained from this module can be detailed through Gibbs reflective Model (1988)

flow_Post.gif

[Gibbs, 1988]

Action plan: The experience and knowledge must not be learned only but the importance and effectiveness of it depends on applying and relating it to an organization in which we work or would work in the future. It would be our key object after completing this module.

Description: The importance of HRM can be exposed from learning this module and also the significance of managing HRM in the organization.

Feelings: The new techniques and concepts were learned from this module and also their importance in applying. It makes me to comparing new learnings to past experience I have in the organization.

Evaluation: Different concepts were learned in this module about working and managing people in the organization such as a learning organization, effective and visionary leadership, employee motivation etc.

Analysis: The two way communication learning style of tutor and also working in groups makes me to understand the importance of HRM easily. It helps me to learn the new skills, experience and knowledge about the working and managing of people in the organization.

Conclusion: The growth and productivity of any organization depend on good management of its people and resources. This module gives us depth knowledge about the importance of HRM for smooth running of the organization.

Conclusion:

The Sweet Dreams Ltd is facing some of the issues and problems in the company which can them into trouble and can hamper its growth and productivity but if the company will implement some of suggested and important HRM concepts it can overcome from these issues and can be more effective in its work. This module helps us to gain the knowledge and understanding of the importance of proper HRM of the organization and need of effective leadership.