02 Nov 2017
Human Resources Management (HRM) is one of the important departments in each organization. HRM is "where the process of hiring and developing employees so that they become more valuable to the organization. HRM includes conducting job analyses, planning personnel needs, recruiting the right people for the job, orienting and training, managing wages and salaries, providing benefits and incentives, evaluating performance, resolving disputes, and communicating with all employees at all levels." (WebFinance Inc)
Technology had made things become easier for HRM and faster to gather, collect and deliver the information and to communicate with employees. Technology also helps to reduce the administrative burden on the HR department and it will make the HR manager to become more focus on the task and their activities such as, providing the managers information that they collected and help to make a better in making decisions. Company that doesn’t taking advantages in using the benefits of technology for their company will not get the significant advantages of it over those who use the technology. (Julie Bulmash,2009)
The objective of this assignment is where I want to explain about the changes of technology trends in the organization, which it will affect the performance and the organization productivity in the long-term. Since the technology had developed in past years, many company had practices the advancement in their department and it is also affected the Human Resources, which it helps them to improve and be more efficiency in the organization.
As the improvement of technologies today, many of the organizations use technologies to communicate, doing business globally, and making improvements of their organization, as this can create the competitiveness between them. So, I came with this topic, "How do the changes of Technology Trends in Human Resources Management affect the performance and productivity of the company?" because I want to know how does the changes of the technology today had affected or influenced the organizations to become more productive and well care to the employees and also the market.
The importance of this research where, we want to know what is the reason why the technology have had influenced the organization especially the HRM in the company. We all knew that, technology advancement had helped us to be improved and innovation by taking advantages on it and become more competitive in the business. By doing this research also, it is important to know that how the technology have influenced the organization in recruiting, the process, the workflow of the company and how they want to maintain their operations. The changes in some trends such as technology have influence in many aspects in HRM. Making this research also helps us to improve the critical thinking by analysing and also by giving the recommendation.
HR is transforming because of technology because it is altering the way that firms departmentalize. Where, before this, firms usually divided among the task or differentiated internally, while technology facilitates differentiation externally. Where, it facilitates outsourcing and also technology has enabled human resource management to dispense with routine and transactional administrative tasks (Mitchell Langbert, 2011)
As this, technology helped the organizations to become more competitive in their business; they can grow their organization as the changes of the technology trends today. From the topic that I want to discuss is from the question, it is, How do the changes of Technology Trends in Human Resources Management affect the performance and productivity of the company? From that, I have found, the technology trends had grows and it helps the HRM to become more competitive as it affects the performance and productivity in the organizations in side of, effective recruitment, and communications improves and lastly the cost efficiency.
Employer can filter all of their interviewees by using the technology as they want to enhance efficiency when recruiting. Employer can ask specific question which the technology is available to filters the input and the output of the question and will know if the interviewees is obviously when answering the question and research told, it is claimed that 80 percent people telling truth and also in their CV’s (Kris Jarzebowski,2008)
Employer also can make the job recruitment a lot smarter by pursuing technologies. The company can use profiling. By using profiling, company can reduce their workloads by 80 percent, as it had been proved company has save their cost and their time in recruiting because time converts to money. So by profiling, the recruitment become easier, lot more efficient and effectively. (Kris Jarzebowski,2008)
It’s now time for HR professionals to make sure the Web is part of their HR strategy. I believe all HR professionals should be incentivised to save their companies money, and if they are incentivised through a financial or other incentive, then that will encourage them as also using many types of media, social networking, and job seeks site and others to find the career. (Kris Jarzebowski,2008)
Social media can give company the great ways to meet all of the community, candidates, clients, customers, partners, and potential prospects. The key is to make sure the supervisors or employer have the time to invest in to the web and spent more time in using the social networking for recruitment. Social network can helps the company to grow the company networks. (Sharlyn Lauby,2012)
As the communication improves, it can give the HRM clear and good direction and information. Most of workers wanted to know what is happening and why to follow the policy and doing task. Effective communication can give the employees accurate, timely information as it makes them feel more appreciated and respected (Joey Papa,2012)
Technology in communication also helps to reduce the employee’s turnover and the customer turnover, as effective communication contributes to learning, teamwork, safety, innovation and improved productivity across the organization (SnapComms,2012)
New developments in IT have led to an increasingly mobile workforce. We are no longer tied to our desk in order to stay in the information loop. We can take our office with us wherever we go. Cellular phones allow us to be reached almost anywhere. Blackberries and Ultra-mobile PCs permit to access e-mail and other data products at a wide range of locations. A wide range of new technologies have given businesses access to faster communication, increased efficiencies, and the ability to work away from the office (Jason Todd,2007)
Between cell phones and email, an employer has a way to contact employees at all times. An employer can also more easily send mass messages, whether about a new company policy or an upcoming meeting, with mass emails. (Zachary Fenel,2009)
Not also by improving the communication and the benefits for the recruitment. Technology also helps to cut the cost of the company.
"IT investment may be easier to make today than ever before, since the benefits are more tangible and many of the supporting elements are in place. Furthermore, by replacing expensive technologies with services at lower and more flexible prices, new technologies can create a win-win in overall costs for the business. An additional potential benefit is increased flexibility. Boards are seeking investments that not only will deliver rapid payback, but also can be scaled up and down as conditions indicate, enabling the organization to respond rapidly and manage both risk and opportunity. Workforce collaboration technologies unite both cost and flexibility benefits. By enabling employees to work from any location and any device, workforce collaboration technologies enable the organization to shift toward a "virtual corporation" and multiply its options for managing people and costs across locations and premises." (Accenture Ltd,2010)
"Technology can help cutting cost so many areas of operations perform more efficiently. Statistics can be sliced & diced in more ways. The potential benefits are endless where it helps to improve the operations of the company and to monitor the employees work performance." (Jason Wisdom,2013)
"Technology also helps to reduce cost in communication where, Company also can reduce the cost of the company by implementing the Internet Protocol telephone by using VoIP (Voice over Internet Protocol) which it only uses the internet connection to make any call to the other person in other company. Company only pay for the internet charges and by using VoIP, company can call outside company which is outside from the country. (Staples Advantage,2010)
"It also helps in cutting cost in training, where in the case of Training & development, e-learning is an intense opportunity provided by the companies for their employees, which help them to increase their knowledge level. The training materials are provided online; employees can utilize these materials and get trained. In the case of e-learning, employees have an advantage that they can learn at their own pace." (mmwebz,2012)
"In this fast growing market, if you are not aware of the latest technologies in HR, ensure that you don’t get left back in the dust, as your competitors are already experimenting new technologies. In particular, Companies need to look at adopting technological assistance in the major HR functions such as recruitment, training, performance management, pay roll, employee benefits etc. HR personnel need to be updated on the technological options that are available, select the best options that will make significant difference to their functioning and leverage them to bring efficiencies." (mmwebz,2012)
Technology in the HRM can help the employer to improve their recruitment. Where they can find potential candidates to hire and could highly contribute to the company production and performance. As mentioned in the key points of effective recruitment, by using the filtering, company can filters their candidates and look at their resume and CV’s before calling them for interviews. For example, if the company want to hire new workers for the empty position in the company, they will be loads of people to come for interview, so by filtering, they can filter which one is more potential in their information and past experiences and calling them for the interview. By filtering also they can identify if the interviewees are lying in their CV’s and while being interview.
Other method is by using profiling. By using the recruitment software, it helps the manager to filtering and profiling their candidates. Profiling also helps the company to reduce their workloads in interviewing and looking for the resume of the candidates which it reduce the works by 80 percent. It can give them more time to focus on their production. As the company workloads reduce by the technology for recruitment, it also makes it more effective and efficient while profiling. They can find good candidates to be hired that could contribute to the company and perform well. If recruiting wrong person for the job, it will be more costly for the company and the task can’t be done as the company needs. It will affect the performance of the company and also the productivity as the workers does not meet the job requirement to fulfil the works.
Today, people are more spend their time in the internet. Mostly of them use internet in their daily day such as using for online using smart phone, gadgets such as iPad and tablets and also Personal Computer and laptops. They use it gadgets to communicate them to the internet so it helps them to find information and communicate between them. The increasing of the usage of the web is not only by the people, but also by the organization that uses internet, web for the work purposes such as recruitment and marketing. Internet can help the company to promote their job in the website such as Jobseekers.com and also by Mudah.my. For example, SPA the government website that is to seek for the potential candidates for the works available really helps the company from each sector to find good workers. The applicants will need to fill the information in education, backgrounds or any achievement before they want to call for the exam and lastly for the interviews. It is the kind of profiling and filtering by the government before hiring any workers. By doing this, technology has really helps the citizens to find a better carer and also for the company to find a good placement for any position in the company. Not only by using the web, the increasing of the users of social network such as Twitter, Blog and Facebook has lead the company to create their account in the social web so them can easily interact with the customer and promoting if there is any job available in the company. Using the web and social network not also make the recruitment and selection become easier, it also can attract good candidates to come for the any interviews that available.
Technology also helps HRM to improve the communication in the organization between the subordinates and also between the company to the clients or customer. By this improvement, it will help them to be more understanding what the company want and what they want to achieves so they could fulfil the objectives and vision of the company.
The improvement of communication also helps the company to become more effective as they can communicate well with their employees and easily to gives the information to them. Effective communication can lead to the high profits to the company, because of the increasing of the employees performance and their output whereas the productivity.
As in the key point, employees are feel more respected and appreciated if the information through to them are clearly receive, because it will make them know what are they going to do on the company, it will motivate them to finish all their task and the employer will satisfy with their jobs and might be praising or giving them rewards. So, by this, it will help them to be more improvise in their task on the future.
Technology are really making the communication become more interactive between them as, in the office, they can communicate with the others with the company portal, extranet or messenger if they are implement the software on their computer. Employer can set the objectives and making decision and post it to the company portal, so everyone whom access to the portal will notice it if there is any changes, company policy or meeting. It will make the flow of the information accurately and in time receives. Technology will give a faster communication between them and can be access everywhere by using their gadgets, mobile phone or at home by accessing the company portal. The email and massages can be delivering on time without delayed.
By implementing the technology in the company, it not only helps the company to improve the performance of the employees and the productivity, but also cutting the cost of the company where they can save the budget for other purposes and reduces their waste.
Cost of the company also can be decrease by lowering the asset costs. For example of, as the technology had become more advance and easier for the firms to manage, they can implement the virtual network or virtual workplace in the website. Where they can work without coming to the office, but also can work from far distance such as from home, or from other places that are suitable for them. It also can saves the offices spaces and the space can be used for another purposes, where saving a lot of spaces, the can saves their cost which they don’t need to buy the desk, chair or computer. Only using the internet, they can interact and communicate with each other without seeing face to faces physically where working virtually.
They also can manage to save the other cost such as paper where they can only using the email or messenger to sent the task to them.
The communication also can be interactive by using the technology, for example, the company can use the software of VoIP (Voice over Internet Protocol). This internet telephone can be use by the company if they have installed the software and only by using the internet to communicate. The most saving cost for the video call is by using Skype. Where they can download it for free and only need network to communicate.
Not only to save the real estate cost, they also can save the cost for the learning and training. Where, they can use the e-Learning to teach the new working employees. Where, they only need the video and exercise that are conduct online and their grade are analyzed by the performance software. For example employees can learn to use the accounting software, other software’s and portal in the company then attend to practice that need for the physical training such as controlling the machines. So, by saving the cost of the company, they can use the cost to improves their production or by giving rewards such as bonus to the employees that perform well.
Based on the three key analysis above that is cost efficiency, effective recruitment and effective communication, it can be conclude that this three key can be the important role on how company’s Human Resources Management effectiveness especially on the performance and productivity. Other than that by using or exploit the technology trends on this three key points, it can’t be denied that the outcome will also be efficient and effective. But, the technology has their own advantages and disadvantages to the company. For example, to work in networking or virtually, the company will need the internet connection to help them to communicate and by installing the connection also will be costly for them as the prices are not cheap. That’s why company should rearrange and making decision to choose a better package that will be save their cost to install the internet in their office. Technology also has it own advantages which the company will gain more benefits after they have installing the network in the company. There will be free software that they can get and lower prices that comes with packages. They will only suffer for the prices of install the internet, but at the end, they can improve their productivity and their output because technology will helps them to work easier and effective in a long term periods.
From what I learned from my research, technology had brought a lot of benefits to the company. Where they can manage to saves their cost on production and their company, improves their weaknesses, and improves the communication between them and also their recruiting and selection.
From the key point of recruitment, we can see the social network and the smart phone have played the important role in the company. But recruiting by using the social media such as Facebook or Twitter will comes with their own disadvantages. They might be a person that are not serious to apply the job and only want to play around and send their interest to apply the job by sending false information. So, as to improve this, the company should filter the applicant seriously and only post the job in the social network for reasons of marketing. They also can ask the job agencies to post their job availability in the internet. Other way is they can build their own company software or application for the smart phone so it will help them more to interact with people.
The usage of the smart phone also increased as it brings many benefits to the workers. They can send the message instantly and fast information. For example smart phone such as Iphone and BlackBerry, they can sending email by only using the phone. But, it will be have their own disadvantage on the smart phone and social network. They will spend their time more to the playing the applications and not doing their job as they needed. Not only the smart phones, but the employees also can use the internet in the company computer for other purposes. So to avoid this, the company should filter their internet network in the company and blocking any access to the applications that are not for the work purposes. They can’t access any game or social network during working hour, if they using it for other purpose, it will affect to the performance of the company. Or else, the company can provide the employees with the gadget or smart phones for only the job purpose, and the employees smart phone should be keep on their locker and must be turn off. If there is any emergency from the family or other, they should contact directly with the company. So by this, they will be not be distract by the smart phone and can continue to finishing their task.
The company also should improve the company network security to avoid from being hack and the information being steal form the others. Giving password for the software that store all the information and data will help. But, not only put one password for the whole life, but they need to changes the password for every hour or every week, it depends to the employer that will decide for the password to be changes. So by this, it will hard for someone to break the company data storage because of the changing password of the data and will increased their privacy and security.
Technology not the only the reasons that can influence the performance or the productivity of the company, but it also come from the company and the employees itself. The employees are the one that will increase the profits of the customer, and they are the one that help to sells the product, to meet the client. Technology is only the intermediaries to help them to work easier and more efficient. So, the company should hire the potential workers in the offices and keep their workers motivated and listen to them and try to communicate well, because working in the company, we are working as a team, and by this, it will helps to increase the productivity of the company on the long term and achieve their objectives.
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