Introduction To Team A

Published Date: 02 Nov 2017

4.3.1 Introduction to Team A

Nature of Project:

The selected Team A is involving with a secure, monitored communications a service provides by a leading multinational telecommunication company in UK. The product is to combine a secure landline connection with a GSM radio backup path that enables the alarm system to be monitored by radio path in the event of a line cut.

Organizational Background:

Team A is belongs to a global IT Services organization which uses offshore delivery model to provide IT consulting, technology implementation and application outsourcing services. The organization is currently located their Headquarters in USA and opened their offices throughout US, Europe and Asia. Their Technology Centers are located in US, UK, Hungary, India and Sri Lanka with the over 6500 of employees. The offshore developments are mainly done at Hungary, India and Sri Lanka technology centers. Among the total employees of 6500 around 3500 are working at their technology center in SriLanka. Most of their clients were from US and UK and the project teams were selected with a combination of their employees belong to Hungary, India and Sri Lanka technology centers.

Team Structure:

Offshore Team

42

Onshore Team

8

Project Manager

Dev Team Leads

QA Team Leads

Business Analysts

Senior Software Engineers

Senior QA Engineers

Software Engineers

QA Engineers

1

2

1

1

4

2

24

7

Project Manager

Dev Team Leads

QA Team Leads

Business Analysts

Senior Software Engineers

Senior QA Engineers

Software engineers

QA Engineers

1

1

1

3

2

0

0

0

Table 4.3.1 Team Structure of Team A

4.3.2 Introduction to Team B

Nature of Project:

The selected Team B is involving with secure personal medical alert system service which belongs to a multinational company headquartered in USA. The service is to provide emergency response service for seniors and caregivers, helping elderly and live with disabilities.

Organizational Background:

Team B is belongs to a another global IT Services organization which uses offshore delivery model to provide integrated solutions that include business process outsourcing, infrastructure technology, and application services with development as well as applications maintenance and support services. The organization is currently located their Headquarters in India and opened 29 of their offices around the world covering 14 countries including US, UK, Canada, Germany, Netherlands, Switzerland, New Zealand, Australia, Indonesia, Singapore, SriLanka and India. Most of their offshore technology centers are located in Asian countries like India, SriLanka, Philippine, Singapore etc. They have over 40,000 employees and around 1500 of them are working at their offshore office in SriLanka. They also follow the method of combining employees from different technology centers to perform their teams.

Team Structure:

Offshore Team

30

Onshore Team

9

Project Manager

Dev Team Leads

QA Team Leads

Business Analysts

Senior Software Engineers

Senior QA Engineers

Software Engineers

QA Engineers

1

3

2

1

5

1

12

5

Project Manager

Dev Team Leads

QA Team Leads

Business Analysts

Senior Software Engineers

Senior QA Engineers

Software engineers

QA Engineers

1

2

1

2

1

1

1

0

Table 4.3.2 Team Structure of Team B

4.3.3 Introduction to Team C

Nature of Project:

The selected Team C is involving with a Claims Intake and Maintenance System project which is to develop a claims administration system to automate both claims intake and claims maintenance processes for one of the largest mutual life-insurance companies in USA.

Organizational Background:

Team C is belongs to a global enterprise software company which provides ERP solutions for agile business with range of services that maximize returns on customer investment. They are having a global customer base of 2,000 customers with 500,000 users and have their headquartered in Sweden and have 50 offices around the world. They maintain development centers in Sri Lanka, Poland and operate as a multinational corporation through subsidiaries in the Americas, Europe North, Europe West, Europe Central, and Africa Asia and Pacific. The organization has over 3000 employees around the world and around 1000 of employees working in their SriLankan development center. They too have their delivery model that based on their development centers. So always the project teams in this organization have to work with virtual teams.

Team Structure:

Offshore Team

40

Onshore Team

10

Project Manager

Dev Team Leads

QA Team Leads

Business Analysts

Senior Software Engineers

Senior QA Engineers

Software Engineers

QA Engineers

3

9

3

1

4

2

15

3

Project Manager

Dev Team Leads

QA Team Leads

Business Analysts

Senior Software Engineers

Senior QA Engineers

Software engineers

QA Engineers

2

3

0

5

0

0

0

0

Table 4.3.3 Team Structure of Team C

4.3.4 Background Analysis for the Selected Sample

The background analysis for was done based on the data collect through the questioner in order to have an idea about the participants

Age distribution of the sample

Gender distribution of the sample

Primary language use by the sample

Highest level of the education completed by the sample

Marital status of the sample

Working experience with in the Field

Experience with the same virtual team

Current Project Role