Management Systems in a Call Centre

07 Mar 2018

35 (13,863 )

ABSTRACT: Call centers are most common mean by which the Organizations can reach out to their customers and this explains their rapid growth. Many projects have been focused on call centers in order to explain their management and performance from different perspective. In this project, I have attempted to identify the two main perspectives and to explore the effective use of performance management systems found ...

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Project Management and Leadership in Construction Company

07 Mar 2018

72 (28,566 )

Management There are several key elements that contribute to the success of any organization - good management, inspirational leadership, proper service-orientation, and economic stability. Today, little emphasis is placed on the study of an organization’s infrastructure, function, and employees’ behaviors as they relate to successful accomplishment of the organization’s goals. Rather, these concepts are typically taken at face value and accepted for what they are. Employees ...

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Marketing Implementation Plan for New Product

07 Mar 2018

16 (6,320 )

1. Executive Summary:- With the ever increasing ratio of crime in the UK and all around the world, an unprotected property has become extremely vulnerable, day or night. This is why, in the presence of current environment it is of utmost importance to keep your loved ones safe at home by protecting it with a professional burglar, fire and intruder alarm system. After more than 40 ...

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Recruitment Processes with an NHS Acute Trust

07 Mar 2018

24 (9,399 )

Management Report Cover Sheet CIPD Management Report Utilising E Recruitment Executive Summary This Management report will look at the Recruitment Processes with an NHS Acute Trust and identify if E recruitment can help with the difficulties experienced in the Trust. Alongside a literature review of Recruitment difficulties, Employer Branding, Traditional recruitment and E recruitment, the author has conducted a benchmarking exercise in order to establish best ...

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Consumer Perception and Evaluation of Hewlett-Packard

07 Mar 2018

41 (16,107 )

The Notebook PC Industry in Taiwan: An Examination Of Consumer Perception and Evaluation of Hewlett-Packard Abstract This management project is exploratory research to examine the Hewlett-Packard (HP) brand and the Taiwan notebook PC market. HP is one of major players in this market with a brand identity of 'personalisation, innovation and technology leadership'. This objective of this research is to measure the perception of Taiwan consumers ...

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Analysis of Service Quality Level

07 Mar 2018

8 (2,850 )

Introduction The success of organisations relies heavily on the management of quality (Zeithaml and Bitner, 2003 or 2006) Managing customer care and service quality are fundamental for the achievement of any organisation (Ko and Pastore, 2004). Service suppliers that deliver a high level of service quality and customer care are more likely to achieve higher levels of customer satisfaction (Saravanan and Rao, 2007). As a result ...

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Logistic and Transport Management to Reduce Health-care Cost

07 Mar 2018

38 (15,116 )

CHAPTER 1 1.0: Introduction The Health Care Sector in Mauritius provides medical solution and services to the general population in Mauritius. The Health sector budget is more than 10 Billion rupees annually excluding capital expenditure projects for infrastructural works such as construction of Hospitals and other health institutions. The overall health in Mauritius is a cause of great concern today, both for the government and for ...

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Management Changes Within British Airways

07 Mar 2018

14 (5,446 )

Introduction Air travel industry is considered an outsized industry throughout the world. This industry has experienced major growth in the last 50 years due to general improvement in technology. The outcome has been a firm decline in fares and costs, which has encouraged traffic growth. This demanding traffic has made the industry grow at a speedy pace. However the speedy growth had its swindles in terms ...

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Concepts of Mergers and Acquisitions

07 Mar 2018

29 (11,385 )

M&A CONCEPTS Introduction “The phrase Mergers and Acquisitions refers to the aspect of corporate strategy, corporate finance and management dealing with the buying and selling and combining of different companies that can aid, finance or help a growing company in a given industry grow rapidly without having to create another business entity” The above sums up in a nutshell the concept of mergers and acquisitions. ...

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Customer Relationship Management of Lloyds Banking

07 Mar 2018

42 (16,531 )

1.0 INTRODUCTION This chapter provides the brief introduction of research. Furthermore, it also discusses the aims, objectives of the research questions and scope of the study. 1.1 TOPIC OF THE RESEARCH Customer Relationship Management of Lloyds Banking Group PLC; A Critical Evaluation 1.2 INTRODUCTION TO RESEARCH Peter Drucker said, “The purpose of a business is to create customers”. Customer Relationship Management can be the single strongest ...

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Developing a Learning Organizational Culture

07 Mar 2018

24 (9,261 )

ABSTRACT Employees of an organization that has a mission of enhancing standards of excellence must have knowledge and skills that best suits their work. This then calls for continuous trainings of employees for an organization to better utilize the existing human resources. Training and Development is a major strategy to accomplish this objective. In this perspective there is need for flexibility which is required to respond ...

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Analysis of Human Resource Responsibilities

07 Mar 2018

31 (12,139 )

INTRODUCTION The title of the project is ‘Analysis of HR practices followed by ONGC with reference to TRAINING, PERFORMANCE APPRAISAL and SAP-HR MODULE '. The internship encompasses understanding the unique HR practices employed by the organisation in PSU to enrich and sustain the culture of integrity, belongingness, teamwork, accountability and innovation, and enhance employee competencies continuously. The purpose of this project to be given is to ...

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Leadership and the Diversity Challenge

07 Mar 2018

44 (17,558 )

Should organisations embrace different leadership styles of individuals from background and could this be the missing link to unlocking their full potential? Summary This major paper will examine if there are any common threads in the leadership style, traits or the development of leaders from different gender or ethnic backgrounds. The purpose is to see if there are differences in the leadership styles of individuals from ...

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La Importancia De La Toma Decisiones

07 Mar 2018

29 (11,274 )

INTRODUCCIóN Esta breve introducción nos servirá para apreciar la importancia de la toma decisiones, y entender de qué manera repercute en el logro de objetivos. Presenta etapas mediante las cuales se pueden desarrollar decisiones eficientes, diariamente realizamos decisiones ya sea en el ámbito laboral, personal, etc. En el CAPITULO I, se tratara de la toma de decisiones, su definición, características, funciones, condiciones en las que ...

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Effect of Knowledge Transfer on Organisational Learning

07 Mar 2018

44 (17,417 )

Acknowledgements I would like to express my thanks and appreciation to my supervisor Dr Zahra Salimi, for her valuable pragmatic advice and outstanding guidance during this research. I'm particularly thankful to all my staff for their constant support from frome work viewpoint that has allowed me to complete this research. Many thanks to Papyrus organisation, management and employees who have participate. Finally, I would like ...

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Impact of Knowledge Sharing for Elderly Housing Support

07 Mar 2018

36 (14,069 )

The Impact of Knowledge Sharing in the Provision of Floating Support in Sheltered Housing for the elderly. Abstract As the population ages, increasing number of vulnerable older people are living alone in own home, sheltered housing or residential care. The needs of the older people are constantly changing and there is need for long term support. Older people living in sheltered housing with complex and ...

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Knowledge Management in Malaysia

07 Mar 2018

25 (9,802 )

CHAPTER TWO: LITERATURE REVIEW 2.1 OVERVIEW It is so difficult and though for the managers of the organizations to apply knowledge management in their departments, because this major is still new in so many aspects such as business environment and organizational culture or behavior and it has a long way to be completed. It is hard for the managers to believe that, it has so many ...

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Joint Venture in the Construction Industry in Spain

07 Mar 2018

18 (6,984 )

An estimated 20,000 joint ventures have been formed worlwide over the past two years. Such strategic alliances can provide business owners with long-term security, new revenue channels, and , often, the anchor needed to maintain stability in otherwise turbulent waters. A successful joint venture can open the door to a wold of future partnership opportunities (Robert L.Wallace 2004) Factors now at play in our economy ...

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Perception of the Influence of Training on Job Satisfaction

07 Mar 2018

33 (12,844 )

The ‘information age’ has sparked a revolution in the way that employees think and see themselves in relation to their jobs, lifestyle and quality of life. The days where a person was defined by his work has shifted, especially in those positions where one’s skill sets are the basis for one’s profession or avocation. The importance of how one feels, sees and thinks about his job ...

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Concepts of E Recruitment in Software Firms

07 Mar 2018

43 (16,909 )

INTRODUCTION This research is based on a critical investigation of the E-recruitment process in the Indian software Industries. Consequently, the aim of this study is to investigate E Recruitment strategically in terms of a Cost cutting and time saving factor that would be beneficial for organization during current economic downturn. This study would also be beneficial in looking at the concept of Technology as a ...

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E-Procurement and Competitive Advantage

07 Mar 2018

17 (6,430 )

1.0 Introduction The Internet plays an important role as it is revolutionizing the way in which business is conducted around the world. In new millennium with the emergence of electronic system, organizations are strained to shift their operation from traditional way to e-business had lead clear increase in global competition which threaten existing businesses and modernize business practices. Apart from that, technology is consider an ...

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Benefits of Internet Opportunities for SMEs in Mauritius

07 Mar 2018

30 (11,991 )

Acknowledgement Many individuals have played an important role in our upbringing and education... To our parents, who deserve special recognition. We would also like to extend a special acknowledgement to our lecturer, Mr. D Seethiah for giving us the opportunity to reflect and work on such a project. Thanks to our group who have been working very hard for accomplishment of this assignment. Finally, we ...

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Managing Foreign Exchange Risk in International Trade

07 Mar 2018

37 (14,715 )

MANAGING FOREIGN EXCHANGE RISK IN INTERNATIONAL TRADE WITH A FOCUS ON EAST MIDLANDS COMPANIES Abstract The purpose of this research is to investigate how international trade companies in the East Midlands manage foreign exchange risk. This study utilises descriptive statistics in presenting and analysing data from the primary research. The findings of the research indicate that a majority of the firms used broad business strategies ...

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Importance of Intellectual Capital in the Modern Economy

07 Mar 2018

31 (12,229 )

Executive Summary The report discusses the relative importance of the Intellectual Capital in the present economy due to the revolution that fosters the propagation of the value creation. The Intellectual Assets of an organisation play a vital role in improving its value and maintaining the competitive advantage. However, these intellectual assets are not capitalised in the financial statements as they are unable to determine their historic ...

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Information Management and Systems

07 Mar 2018

17 (6,698 )

It is defined as the discipline that covers several applications including people,procedures and technologies.these a ppliocations aree collectively reffered to as information systems. Information Systems Management (ISM) are distinct from the normal information systems in the sense that they are capable of analyzing other information sytems that are apllied in operational activities of an organization.It is a planned system of perfoming collection,storingand dissemination of data in ...

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Analysis of Herzberg's Two-factor Theory

07 Mar 2018

48 (18,997 )

Guided by the question what employees in the information society of the twenty-first century perceive as relevant for their personal motivation in comparison to Herzberg’s two-factor theory this dissertation presents a qualitative study conducted with a group of German knowledge workers. The participants reject Herzberg’s two factor theory as an adequate motivational theory for their workplace motivation. According to the participants view a cultural bias can ...

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Importance of Outsourcing of Logistics Function

07 Mar 2018

11 (4,232 )

Outsourcing and 3PL, as important business functions, have drawn attention of business operators as well as academic and scholars. A large number of studies have analyzed these areas from a theoretical perspective and a practical point of view. This section will start with the review of outsourcing regarding its definition and importance as well as motivations and concerns. Then, based on the correlation between outsourcing and ...

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Concepts of Enterprise Resource Planning (ERP)

07 Mar 2018

49 (19,410 )

CHAPTER I 1.0 Introduction This paper will labour to explicate the intricacies of enterprise resource planning (ERP), a concept that has long fascinated many in both academic and professional work environments. The United Nations (UN) has expressed the need to implement ERP. As part of their examination into this procedure, the UN has implemented ERP at the United Nations Development Program (UNDP) in Pristine, Republic of ...

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Implementation of Knowledge Management

07 Mar 2018

6 (2,085 )

1. Obstacles to the implementation of knowledge management There are two main factors that affect implementation of KM, organizational culture and technology. Organizational Culture A pattern of shared necessary assumptions that a group has learned in order to solve their problems of outer adaption and inner integration, is a right way to be considered and therefore, to be taught to new group members as an appropriate ...

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Impact of Feedback Environment on Employee Commitment

07 Mar 2018

19 (7,376 )

This research paper examines the effect of feedback environment on employee commitment, with role clarity being the mediating variable in the public and private sectors organizations of Islamabad & Rawalpindi city. From the previous researches a link was found between feedback environment and employee commitment at workplace, this study attempts to explore this link in the context of Islamabad. To create employee commitment amongst organizational members ...

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Impact of Employer Branding on Employee Performance

07 Mar 2018

76 (30,229 )

Acknowledgement Apart from the efforts put by me, the success of any project depends largely on the encouragement and guidelines of many others. I take this opportunity to express my gratitude to the people who have been instrumental in the successful completion of my Thesis. I am heartily thankful to my Thesis Guide- Prof. Robin Thomas, whose encouragement, guidance and support from the initial to ...

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Impact of Corporate Social Responsibility (CSR) on Finances

07 Mar 2018

33 (12,847 )

Summary The objective of this research is to study the impact of Corporate Social Responsibility (CSR) on financial performance. The trend of CSR addresses a major challenge in providing a broader representation of the business environment, understood not simply in its economic and financial but also social, human and ecological through an operationalization and verification of the theoretical model proposed in a sample of Tunisian firms, ...

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Hydration Management in Acute Stroke Patients

07 Mar 2018

10 (3,727 )

Introduction Stroke is a global public health concern with many sufferers presenting with varying levels of confusion (Oh and Seo 2007). Management of hydration in acute stroke patients is not standardised and variations in practice can be very wide between different continents. The sheer number of possible comorbidities and the relative ease with which hydration can trigger concomitant problems can lead to increasing incidence and prevalence ...

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Human Resource Outsourcing in the UK

07 Mar 2018

48 (19,038 )

HUMAN RESOURCE OUTSOURCING: A GENERAL STUDY OF UNITED KINGDOM RETAILERS’ USE OF OUTSOURCED PERSONNEL, REASONS AND BENEFITS. ABSTRACT: Human Resource outsourcing is considered an important factor in today’s business world. It is constantly growing, especially in the global world where companies outsource not just within their country but across borders. This research concentrates on Human Resource outsourcing in the retail sector, including both small and medium ...

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Synergies of Product Diversification Strategy

07 Mar 2018

38 (15,050 )

Introduction Nowadays large firms have to survive in the face of economic competition. They have to keep an eye on the competitors' performance. Managers try to progress and run their businesses well in order to grow and be competitive. When a large firm has reached a mature life-cycle stage it often has to explore the possibility of how to still grow. Ansoff (cited by Johnson, Scholes ...

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